VTC Lead

TekSynap•Richmond, VA

1d•Onsite

About The Position

We are seeking a VTC Lead to join our team supporting DLA VOC. TekSynap is a fast-growing high-tech company that understands both the pace of technology today and the need to have a comprehensive well planned information management environment. “Technology moving at the speed of thought” embodies these principles – the need to nimbly utilize the best that information technology offers to meet the business needs of our Federal Government customers.

Requirements

Two to Five (5) years of progressive Information Technology (IT) experience including at least two projects in technical areas, including networking and/or Cisco Video Tele-Conferencing.
At least one project must have occurred within the past three (3) years.
Additional experience in the Video Teleconferencing arena, including deployment, troubleshooting, and supporting VTCs in a dynamic environment.
Exceptional communication skills both verbal and written; must be able to provide leadership for other VTC Administrators and training for new VTC Administrators.
DoD Approved 8570 Baseline Certification: Category IAT Level II
CCNA Security
CySA+
GICSP
GSEC
Security+ CE
SSCP
CND
Computing Environment Certification
100-150 Cisco Certified Support Technician (CCST) Networking (Within 6 months of starting)
Must possess Secret Clearance with IT-I Sensitivity

Responsibilities

Develop the requirements of a product/project from inception to conclusion.
Develop required specifications for simple to moderately complex problems.
Lead and coordinate with the Vendor PM, COTRs, and government user representatives to ensure accurate solutions and user satisfaction on technical matters.
Work independently as a VTC Lead performing as shift lead duties for first, second, or third shifts, providing guidance and direction to VTC admins on the same shift in the VOC, VTC Operations Center.
Perform duties of VTC administrator while performing duties of junior engineer and/or VTC Lead.
Provide 24/7 support for critical service issues, including fault isolation, remediation, performance analysis, and incident management for DLA VTC infrastructure.
Actively monitor Flag, SES, GO, Synergy Sky, and secure calls; passively monitor non-Flag/SES/GO calls with active support as required.
Ensure proper setup and functionality of VTC meetings, with a focus on high-level events attended by FLAG/SES employees.
Provide Tier II technical support to VTC facilitators and troubleshoot connectivity, audio, or video issues.
Assist with the provisioning and setup of Haivision Set-Top Boxes (STB) or comparable devices.
Ensure timely fault identification and remediation within 24 hours and manage associated tickets using DLA ITOC Remedy system.
Manage and monitor SV/IPTV/Digital Signage infrastructure, ensuring seamless operation and timely resolution of issues.
Maintain user accounts and provide training on the creation and management of content templates.
Provide weekly and monthly status reports on SV/IPTV/Digital Signage infrastructure performance.
Create and revise documentation, including CONOPS, SOPs, quick start guides, and troubleshooting manuals.
Provide over-the-shoulder and remote training to DLA personnel on VOC activities, including infrastructure configuration and troubleshooting.
Assist VTC users and operators with scheduling and managing VTCs using government-provided software tools.
Manage the HMP systems to ensure accurate and relevant content is published to STB devices at DLA facilities.
Coordinate basic maintenance with VTC Engineers at various DLA facilities.