VTC Bridge Scheduler

CompQsoft, Inc.•Alexandria, VA

5d•Onsite

About The Position

A Video Teleconferencing (VTC) Technician installs, maintains, and troubleshoots audio-visual and conferencing systems. They ensure seamless virtual communication by managing hardware like CODECs, cameras, and microphones, supporting virtual meetings, and resolving technical issues for end-users.

Requirements

A high school diploma
3+ years of relevant experience in A/V or VTC operations.
Familiarity with conferencing platforms (Cisco or GVS preferred).
Ability to sit for long periods of time.
Minimum Secret clearance
IAT Level 2 certification

Responsibilities

Schedules VTC sessions in VTC bridges, as well as debugging the interoperation of VTC bridges and end points
Connects and monitors VTC meetings for all customers supported by Joint Service Provider (JSP)
Bridge liaison between customer and far end COCOMs
Supports NIPRNet, SIPRNet, Allied Secret and JWICS VTCs
Installs, configures, and maintains VTC endpoints
Installs and configures VTC applications, system software and upgrades
Troubleshooting and repairing hardware and network connectivity issues
Removes old equipment and performs data migration to new machines
Set up, configure, and operate VTC endpoints, audio mixers, video matrix switches, and flat-panel displays.
Provide Tier 2+ technical support, resolve trouble tickets, and offer concierge-level training to end-users and VIP staff.
Conduct routine system checks, firmware updates, and preventative maintenance to ensure optimal audio/video quality.
Troubleshoot inter-device connections, network infrastructure (e.g., VLANs, IP settings), and protocols such as SIP or H.323.
Manage conference room reservations, maintain equipment inventories, and document resolution