VTC Technician Mid-Level

Chenega Corporation • Fort Belvoir, VA

22h • Onsite

About The Position

The VTC Technician Mid-Level shall be responsible for daily support services of VTC and conference room systems for the lifecycle of the project.

Requirements

• High school diploma or GED equivalent required.
• 2+ years of relevant work experience.
• 8570 IAT Level II Compliance (CCNA-Security, CySA+, GICSP, GSEC, or Security+ CE) required within six months of the start date.
• Must be a U.S. citizen.
• Top Secret clearance is required, and a TS/SCI clearance is required to start.
• Experience performing system security functions (including system security plans).
• Understanding of basic networking, IAT level II certified.
• Proficient in Microsoft Office, including PowerPoint, Word, Excel, Access, and Outlook.
• Must have a working knowledge of Crestron systems.
• Must have a working knowledge of Telecommunication Priority Systems.
• Must have the ability to attend all customer in-person meetings and conferences as requested.
• Must have the ability to communicate with others effectively both orally and in writing.
• Ability to multitask in a high-stress, performance-based environment.
• Ability to establish priorities and meet established deadlines.
• Ability to travel up to 30%.

Responsibilities

• Perform routine performance testing to ensure VTC and other conference room equipment, computer servers, and workstations operate at optimal performance and capacity.
• Monitor system performance and ensure availability and reliability.
• Perform troubleshooting of VTC and conference room equipment and execute repair or initiate a trouble ticket to the appropriate office for support of components and connections external to the site VTC system.
• Resolve system operational problems by troubleshooting and performing fault isolation, scheduling VTC sessions, maintaining a call schedule, and coordinating reservations and scheduling of VTC services with outside agencies for executive-level users.
• Schedule VTC sessions, maintain a call schedule, and coordinate reservations and scheduling of VTC services with outside agencies for executive-level users.
• Perform setups, tests, adjustments, operations, and shutdowns of equipment in support of VTC sessions.
• Provide on-site support during standard and/or contractually mandated core business hours.
• Provide occasional after-hours support as requested by the government.
• Provide client consulting and training on control, interfaces, and use of the audio/visual and VTC equipment.
• Act as an equipment custodian and perform inventory asset management and accountability functions.
• Draft Standard Operating Procedures (SOP) for VTC operations.
• Troubleshoot system failures and accessibility problems.
• Monitor system performance and track usage.
• Complete annual company and customer training requirements according to established policies and procedures.
• Record labor hours daily in an online corporate system.
• CONUS and/or OCONUS travel as required.
• Other duties as assigned.

Benefits

• professional development is embedded in your employer’s core culture
• opportunities to help sharpen skills in addition to hands-on experience in the global, fast-changing business world
• on-the-job learning experiences
• formal development programs
• well-being programs

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED