VSC Level 3 Claims Adjuster

Integro Professional Services, LLC•Atlanta, GA

10d•$65,000 - $72,000•Remote

About The Position

INTEGRO is seeking a skilled, detail-oriented VSC Level 3 Claims Adjuster to administer automotive extended warranty claims. The position involves assessing and processing claims in accordance with company policies, procedures, and applicable requirements, while providing customer service to all stakeholders. The role is remote. The company describes itself as fast-growing and offers opportunities for growth and potential advancement. Employment is contingent on completing a background investigation and drug testing.

Requirements

Equivalent experience in claims administration or a related field.
At least 5 years of recent experience in automotive claims administration or a similar role.
Strong understanding of automotive systems, components, and repair processes.
Familiarity with automotive warranty regulations, guidelines, and best practices.
Exceptional attention to detail and analytical skills.
Excellent communication and interpersonal skills.
Ability to manage multiple claims accurately and efficiently.
Proficiency with claims management systems and software.
Strong problem-solving and decision-making abilities.
Ability to work independently and collaboratively in a team environment.
High level of professionalism and attention to detail.
Ability to pass a drug screening and background check.
Proactive, reliable, and trustworthy.
Takes pride in their work and enjoys working as part of a team.
Maintains confidentiality of organizational information.
Self-starter who needs little or no supervision.

Responsibilities

Review and evaluate automotive extended warranty claims submitted by customers, dealerships, and repair facilities.
Verify claim information, including coverage, eligibility, and supporting documentation.
Investigate and assess claims to determine their validity and contract coverage.
Work with internal departments and external parties to gather information and resolve claim-related issues.
Ensure claims administration complies with company guidelines, industry regulations, and legal requirements.
Process claims accurately and efficiently within established timelines.
Communicate claim decisions, approvals, and denials promptly and professionally to appropriate parties.
Address inquiries, concerns, and escalations related to warranty claims.
Maintain accurate and organized claim records and documentation.
Identify trends and process-improvement opportunities, and contribute to developing and implementing improved claims-handling procedures.