VSC Level 3 Claims Adjuster

Integro Professional Services, LLC•Tampa, FL

10d•$65,000 - $72,000

About The Position

INTEGRO is seeking a highly skilled, detail-oriented VSC Level 3 Claims Adjuster to support its claims administration process for automotive extended warranties. The role involves assessing and processing claims, ensuring compliance with company policies and procedures, and providing exceptional service to customers and other stakeholders. The company describes itself as fast-growing and offers opportunities for growth and advancement. Employment is contingent upon completing a background investigation and drug testing.

Requirements

Equivalent experience in claims administration or a related field.
At least 5 years of recent experience in automotive claims administration or a similar role.
Strong understanding of automotive systems, components, and repair processes.
Familiarity with automotive warranty regulations, guidelines, and best practices.
Exceptional attention to detail and analytical skills.
Excellent communication and interpersonal skills.
Ability to handle multiple claims accurately and efficiently.
Proficiency with claims management systems and software.
Strong problem-solving and decision-making abilities.
Ability to work independently and collaboratively in a team environment.
High level of professionalism.
Ability to pass a drug screening and background check.
Proactive, reliable, and trustworthy, with a self-starter approach and little or no need for supervision.
Takes pride in their work and enjoys working as part of a team.

Responsibilities

Review and evaluate automotive extended warranty claims submitted by customers, dealerships, and repair facilities.
Verify claim information, including coverage, eligibility, and supporting documentation.
Investigate and assess claims to determine their validity and contract coverage.
Collaborate with internal departments and external parties to gather information and resolve claim-related issues.
Ensure claims administration complies with company guidelines, industry regulations, and legal requirements.
Process claims accurately and efficiently within established timelines.
Communicate claim decisions, approvals, and denials promptly and professionally to appropriate parties.
Address inquiries, concerns, and escalations related to warranty claims.
Maintain accurate and organized claim records and documentation.
Identify trends and process-improvement opportunities, and contribute to developing and implementing improved claims-handling procedures.
Protect confidential organizational information.