VSC Level 3 Claims Adjuster

Integro Professional Services, LLC•Orlando, FL

10d•$65,000 - $72,000

About The Position

INTEGRO is seeking a highly skilled, detail-oriented VSC Level 3 Claims Adjuster to support claims administration for automotive extended warranty claims. The role involves assessing and processing claims accurately, following company policies and procedures, and providing exceptional customer service to all stakeholders. The company describes itself as fast-growing and offers opportunities for career growth and advancement. Employment is contingent on completing a background investigation and drug testing.

Requirements

Equivalent experience in claims administration or a related field.
At least 5 years of recent experience in automotive claims administration or a similar role.
Strong understanding of automotive systems, components, and repair processes.
Familiarity with automotive warranty regulations, guidelines, and best practices.
Exceptional attention to detail and analytical skills.
Excellent communication and interpersonal skills.
Ability to handle multiple claims while maintaining accuracy and efficiency.
Proficiency with claims management systems and software.
Strong problem-solving and decision-making abilities.
Ability to work independently and collaboratively in a team environment.
High level of professionalism and attention to detail.
Pass a drug screening and background check.
Be proactive, reliable, and trustworthy; take pride in work and enjoy working as part of a team.
Protect organizational information and maintain confidentiality.
Be a self-starter who needs little or no supervision.

Responsibilities

Review and evaluate automotive extended warranty claims submitted by customers, dealerships, and repair facilities.
Verify claim information, including coverage, eligibility, and supporting documentation.
Investigate and assess claims to determine validity and contract coverage.
Collaborate with internal departments and external parties to gather information and resolve claim-related issues.
Ensure compliance with company guidelines, industry regulations, and legal requirements throughout claims administration.
Process claims accurately and efficiently within established timelines.
Communicate claim decisions, approvals, and denials promptly and professionally to appropriate parties.
Address inquiries, concerns, and escalations related to warranty claims.
Maintain accurate and organized claim records and documentation.
Identify trends and process-improvement opportunities, and contribute to developing and implementing improved claims-handling procedures.