VSC Customer Service Rep

America's Car-Mart•Rogers, AR

13d

About The Position

At Car-Mart, the VSC Customer Service Representative supports customers throughout the vehicle ownership experience and helps ensure vehicle service contract repair and service activities are handled efficiently, accurately, and professionally. The role serves as a key point of contact for customers, vendors, repair facilities, and internal teams. It is suited to someone with strong communication skills who enjoys solving problems in a fast-paced customer service environment. The representative handles customer and vendor communications, coordinates repair-related processes, maintains accurate records, and monitors activity to help move repairs forward. The position pays $16 an hour. Car-Mart describes a collaborative environment focused on customer experience and offers opportunities for growth and professional development.

Requirements

Strong customer service and communication skills.
Ability to manage multiple priorities in a fast-paced environment.
Strong attention to detail and organizational skills.
Comfort working with phone systems, email, and business software applications.
Ability to interact professionally with customers, vendors, and internal teams.
Problem-solving mindset and ability to identify issues and escalate when appropriate.
Dependable attendance and commitment to providing timely support.

Responsibilities

Answer inbound calls and emails from customers, repair facilities, vendors, and internal business partners.
Provide updates about repair status, documentation requirements, next steps, and program-related questions.
Assist with service contract inquiries, repair approvals, estimates, invoicing, maintenance documentation, and oil change program questions.
Provide professional, customer-focused service and help resolve issues and concerns.
Review, update, and document customer and repair information in company systems.
Follow up on open requests, missing information, customer concerns, and vendor updates to help keep repairs moving forward.
Maintain accurate records, call notes, and communication history to support visibility and accountability throughout the repair process.
Route calls, emails, and requests to the appropriate team members when additional assistance is needed.
Identify and escalate urgent customer concerns, vendor delays, documentation issues, or process gaps.
Use business systems, reports, dashboards, and communication tools to track activity and support daily operations.