VSC Customer Service Rep
About The Position
The VSC Customer Service Representative serves as a key point of contact for customers, vendors, repair facilities, and internal teams, helping ensure vehicle service contract repair and service activities are handled efficiently, accurately, and professionally. The role provides customer-focused support in a fast-paced environment and assists with repair status updates, documentation, service contract questions, and issue resolution. The representative reviews and updates customer and repair information in company systems, follows up on open requests and vendor updates, maintains accurate records, and routes or escalates concerns to the appropriate team members. Compensation is $16 an hour.
Requirements
- Strong customer service and communication skills.
- Ability to manage multiple priorities in a fast-paced environment.
- Strong attention to detail and organizational skills.
- Comfort with phone systems, email, and business software applications.
- Ability to interact professionally with customers, vendors, and internal teams.
- Problem-solving mindset and ability to identify issues and escalate when appropriate.
- Dependable attendance and commitment to providing timely support.
Responsibilities
- Answer inbound calls and emails from customers, repair facilities, vendors, and internal business partners.
- Provide timely updates about repair status, documentation requirements, next steps, and program-related questions.
- Assist with service contract inquiries, repair approvals, estimates, invoicing, maintenance documentation, and oil change program questions.
- Provide professional, customer-focused service and help resolve issues and concerns.
- Review, update, and document customer and repair information within company systems.
- Follow up on open requests, missing information, customer concerns, and vendor updates to help keep repairs moving forward.
- Maintain accurate records, call notes, and communication history throughout the repair process.
- Route calls, emails, and requests to appropriate team members when additional assistance is needed.
- Identify and escalate urgent customer concerns, vendor delays, documentation issues, or process gaps.
- Use business systems, reports, dashboards, and communication tools to track activity and support daily operations.
Benefits
- Opportunities for growth and professional development.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
