VRLC Program Coordinator

Vermont State University•Wheelock, VT

4d•Hybrid

About The Position

The VRLC Program Coordinator supports the VRLC Director in administering the AmeriCorps Program. This role involves member support and recruitment, reporting, outreach, and event logistics. The position is part-time, temporary, and runs for 10 months. The coordinator will manage member files, track hours, facilitate background checks, coordinate recruitment efforts, and manage member benefits. They will also assist with program website maintenance, data collection, and member support, including conflict resolution and mentoring. The role requires demonstrating inclusivity and providing excellent customer service across various communication channels. Collaboration with the Program Director on tasks and presentations is expected, as is participation in VTSU meetings and representing VRLC. Other duties as requested are also part of the role.

Requirements

Associate degree in customer service, business, human services, or related field.
Two to four years of related experience, or a combination of education and experience from which comparable knowledge and skills are acquired.
Valid driver’s license and reliable vehicle required.
Excellent organizational and analytical skills with attention to detail.
Excellent communication and interpersonal skills.
Proficiency using Microsoft Office Suite products, including Word and Excel.
Ability to prioritize and manage multiple tasks.
Ability to work independently or as part of a team.
Ability to be flexible, positive and open-minded.
Demonstrated ability to support a diverse community and promote diverse perspectives and cultures in an inclusive environment.
Demonstrated positive attitude regarding Vermont State University and a desire to improve student outcomes.

Nice To Haves

Bachelor’s degree strongly preferred.
Prior participation in a national service program is preferred.
Understanding of the psychological and cultural characteristics of economically and educationally disadvantaged students, particularly in a rural setting.
Experience working with diverse populations.

Responsibilities

Maintain AmeriCorps members’ personnel files, including processing member enrollment and exit paperwork.
Manage members in eGrants, OnCorps and other AmeriCorps tracking systems.
Manage and monitor members’ hours by registering members on OnCorps system, regular review of member timesheets, and notifying members of their hours status.
Facilitate member and supervisor criminal background checks.
Carry out member recruitment process, including: advertising; posting position descriptions online; communicating with sponsoring sites; fielding inquiries; approving applications; processing AmeriCorps applications; and updating brochures.
Coordinate logistics for AmeriCorps trainings and events in conjunction with the Director; attend and assist facilitation of AmeriCorps events and trainings.
Help coordinate and manage special projects and member initiatives with the AmeriCorps Program.
Manage member benefits such as health care enrollment, mileage reimbursement, and networking.
Conduct member site visits with the Director.
Maintain program website and other communication channels.
Assist Director with data collection, in-kind match collection, and reporting.
Assist Director with member support such as conflict resolution, mentoring, and resource navigation.
Demonstrate inclusivity and provide excellent customer service in all modalities, including in-person, telephone, e-mail, video call, live chat, texting, and the web.
Collaborate with Program Director on tasks and projects.
Assist with presenting portions of the member orientation.
Assist with maintaining alumni relations.
Participate in and represent VRLC at VTSU meetings, committees, workgroups, and events.
Perform other duties as requested, necessary and appropriate.