VP Treasury Management Service & Delivery

First Bank Chicago•Northbrook, IL

About The Position

The VP Treasury Management Service & Delivery oversees Treasury Management Service & Delivery, including product management and client servicing. The role is responsible for onboarding, implementation, and ongoing management of vendors, products, and services, as well as oversight of onboarding, implementation, and ongoing servicing for commercial deposit and treasury clients. Product selection, pricing, and marketplace positioning are owned by Treasury Management Sales and are outside this position’s purview. The position leads the service and delivery team, sets priorities and service expectations, assigns responsibilities, and provides coaching and development. It oversees product and project management, vendor performance, agreements, monitoring, audits, reporting, policies and procedures, client training resources, and Commercial Account Analysis Administration. The role also provides subject matter expertise to Commercial Client Services, oversees quality control and escalated issue resolution, and assists with implementation of additional commercial deposit and treasury services.

Requirements

High school diploma or GED required.
Ability to effectively lead, coach, and provide direction to direct reports.
Advanced knowledge and application of policies, procedures, systems, and regulations pertaining to Commercial Client Services.
Ability to manage workflow, prioritize competing responsibilities, monitor deadlines, and ensure timely and accurate completion of department tasks.
Ability to assess operational issues, make sound decisions, escalate matters appropriately, and implement effective resolutions.
Ability to train, communicate expectations clearly, and support consistent application of department procedures.
Strong attention to detail and ability to review work, identify errors or trends, and reinforce quality control standards.
Effective communication, interpersonal, tact, and diplomacy skills when working with employees, management, clients, auditors, and other departments.
Ability to maintain accountability for department monitoring, reporting, documentation, audit support, and regulatory compliance requirements.
Good mathematical, analytical, and problem-solving skills, including the ability to interpret complex information.
Proficient computer skills and ability to effectively use department systems.
Extensive knowledge of deposit and treasury products and services.
Experience training external clients to use treasury products and services.
Strong process improvement and efficiency skills, particularly using technology.

Nice To Haves

Bachelor’s degree or equivalent related experience.
Five or more years of business banking or treasury management experience.
Five or more years of prior management experience.
Three or more years of product and project management experience.
Additional training or education.
Experience with the Fiserv application.
Microsoft proficiency.

Responsibilities

Lead and direct the Treasury Management Service & Delivery team by establishing priorities, communicating service expectations, assigning responsibilities, and providing ongoing coaching and development.
Maintain cross-training and backup coverage to support consistent service delivery.
Oversee new and ongoing commercial deposit and treasury product management.
Oversee project management, including the design, testing, installation, and rollout of deposit and treasury products and services.
Monitor deposit and treasury vendor performance against agreed service expectations, track unresolved issues, and coordinate corrective actions.
Support periodic vendor reviews and renewal planning with departments responsible for third-party risk management and contract approval.
Review and maintain applicable product agreements and applications.
Oversee internal deposit and treasury-related department monitoring, internal and external audits and exams, and creation, review, and distribution of related reporting.
Develop, review, and maintain department policies and procedures.
Create and maintain external and internal client training processes, procedures, reference guides, resources, and scripts for deposit and treasury services.
Oversee Commercial Account Analysis Administration.
Prepare and deliver performance evaluations, goal planning, and coaching.
Oversee resolution of escalated client and operational issues requiring advanced technical and analytical competence.
Oversee quality control reviews of deposit and treasury onboarding, maintenance, service setup, and supporting documentation; track errors and exceptions, identify recurring causes, and coordinate corrective actions and procedure updates.
Provide subject matter expertise to Commercial Client Services on new deposit account onboarding, ongoing commercial deposit account maintenance, advanced deposit account products, treasury service onboarding and servicing, and commercial deposit and treasury products from end-user and technical perspectives.
Assist Commercial Client Services staff, when needed, with implementation of commercial deposit accounts and Treasury Management products and services.
Perform other duties as assigned.