VP, Service Delivery

Datavant

1d•$146,500 - $156,500

About The Position

The Vice President, Service Delivery is a regional operational leader responsible for delivery excellence across multiple markets and teams. The role drives regional performance across turnaround time (TAT), on-time delivery (OTD), quality, productivity, staffing, and standardized workflows. The VP works with Workforce Planning, the Network Operations Center (NOC), Training, Implementation, Product, Compliance, Account Management, and Go-To-Market to support effective operations and readiness for new processes and tools. The position manages Managers and Supervisors and supports frontline and global staff. It also shapes the service delivery operating model, leads large-scale transformation, standardization, automation, and technology enablement, and ensures delivery capabilities can scale without proportional increases in cost or headcount. The VP oversees employee management within the reporting structure and monitors regional financial and quality performance, including budget adherence and variance analysis. Success is measured by consistent achievement of service-level, quality, and cost targets; improved scalability and operational leverage; successful transformation initiatives; and strong employee engagement and retention. The estimated total cash compensation range is $146,500–$156,500 USD. The role is not eligible for employment sponsorship. Client-required post-offer health screenings and vaccination requirements may apply.

Requirements

Significant experience leading multi-site healthcare or large-scale operations teams.
Strong leadership capabilities, including the ability to develop leaders of leaders.
Fluency in operational KPIs and data-driven decision-making.
Experience leading compliance-driven, standardized workflows.
Ability to manage change and scale new processes across diverse teams.
Strong collaboration skills across cross-functional partners.

Nice To Haves

Experience in HIM, ROI, or similar regulated operational environments.
Experience leading transformation or standardization programs.
Lean/Six Sigma background.

Responsibilities

Lead regional operations across multiple markets, Managers, Supervisors, and frontline and global staff.
Own regional KPI performance, including turnaround time, on-time delivery, quality, productivity, and standardization.
Ensure adherence to standardized workflows and compliance requirements across all sites.
Partner with Workforce Management to forecast labor needs and ensure appropriate staffing.
Interpret regional KPI trends and create action plans to improve performance.
Lead regional continuous improvement initiatives and support transformation pilots.
Respond to operational escalations routed through Account Management.
Partner with the Network Operations Center, Training, Implementation, Product, Compliance, Account Management, and Go-To-Market teams.
Coach and develop Managers and emerging leaders within the region.
Drive adoption of digital and global workflows across operational teams.
Design and evolve the service delivery operating model to support business growth and client expectations.
Lead large-scale delivery transformations, including standardization, automation, and technology enablement.
Ensure delivery capabilities scale without linear increases in cost or headcount.
Review, assess, and resolve negative and neutral customer service survey responses.
Analyze monthly regional budgeting and accounting reports, including Cognos, to maintain adherence to the annual budget and expenditure controls, with emphasis on sales, compensation, and site performance.
Analyze reports to monitor financial performance and quality, and explain variances in financial data.
Oversee hiring, training, motivating, coaching, developing, disciplining, and terminating associates within the reporting structure.