VP Technical Account Management

Vega•United States,

16h•Hybrid

About The Position

Vega is one of the fastest-growing startups in cybersecurity, redefining security analytics and operations with an AI-native platform for SecOps and Cyber Defense teams. We are building the next-generation operating system for security teams. Vega is already delivering real impact at some of the world's largest organizations, improving detections, unlocking the value of their security data, and reducing cost and complexity. With HQs in New York and TLV, we're looking for people who want to be a part of the next rocket-ship in cyber. As VP of Technical Account Management at Vega, you'll own the entire post-sale technical engagement model. You'll inherit a strong foundation of a few existing TAMs and your job is to expand, build and scale it. You'll define the playbooks, hire the next generation of the team, and make sure our most important customers get full, measurable value from Vega, from onboarding through long-term impact. Those customers are among the largest and most demanding security organisations in the world: Fortune 500 and Global 2000 enterprises, where the stakes are high, the environments are complex, and the expectations are set accordingly. This role reports directly to Vega's Co-Founder & CTO.

Requirements

10+ years working directly with customers in technical account management, pre-sales, customer success, or security consultancy roles.
5+ years of proven experience managing and scaling a TAM team in B2B SaaS.
Hands-on experience with SIEM or security analytics platforms, you understand the technology, not just the category.
Experience at a cybersecurity company, startup experience strongly preferred.
Proven track record with large enterprises, including Fortune 100 accounts.
Strong cloud fundamentals across AWS, Azure, and/or GCP.
Excellent leadership and stakeholder communication skills, equally effective with engineers and C-suite.
Comfortable moving fast in a high-growth, global startup environment where the playbook is still being written.

Nice To Haves

Background in a SOC, Security Engineering, Incident Response, or Threat Hunting role.
Experience building post-sale organizations from the ground up.
Familiarity with KQL (Kusto Query Language)

Responsibilities

Build and own Vega's post-sale organization
Define what great post-sale technical deployments looks like at Vega and build toward it.
Establish the processes, playbooks, and engagement models that scale as we grow.
Set KPIs that actually reflect customer value, not just activity metrics.
Hire, develop, and scale a global team of Technical Account Managers.
Ensure customers get real, demonstrable value from Vega, better detections, faster investigations, lower cost and complexity.
Build strong relationships with strategic accounts at both the technical and executive level.
Serve as the senior technical escalation point for the hardest problems on the most important accounts.
Proactively identify risks across the portfolio and drive mitigation before they become crises.
Partner with Account Management, Support, Product, and Engineering to drive retention and resolve issues fast.
Translate what you see across customers, real patterns, real friction, real gaps, into product influence.
Be the person in the room when roadmap decisions get made, representing the reality of how security teams operate.
Advocate for the industry shift toward agentic detections and AI-driven security workflows.
Travel to customer sites for key engagements (~50% of the time)