VP, Strategic Engagement Group

Kelly Education•Troy, MI

36d•$156,150 - $208,200•Remote

About The Position

The VP, Strategic Engagement Group / Segment Lead is a senior client-facing leader responsible for operational excellence, account health, and growth execution within a defined vertical or geographic segment of Kelly’s strategic account portfolio. The role is the primary client relationship owner and delivery leader for a subset of Kelly’s largest and most complex accounts, translating enterprise growth strategy into results. The portfolio typically represents $150M–$250M+ in Kelly revenue. The Segment Lead drives P&L performance, service delivery excellence, and client partnerships across multi-point workforce solutions. The position combines client strategy, people leadership, and operational rigor, and is described as a feeder role into VP-level portfolio leadership. The role is remote, with regular on-site engagement with clients and internal teams. Travel is 30–50%, commensurate with the client portfolio size and geographic scope.

Requirements

At least 12 years of progressive experience in account management, client success, or workforce solutions, including at least 3 years in a senior client-facing leadership role.
Demonstrated success managing and growing large, complex accounts, including P&L ownership and multi-solution delivery in a staffing, RPO, MSP, or workforce solutions environment.
Proven ability to build and sustain trusted relationships with director- and VP-level client stakeholders, with a track record of retention and expansion.
Experience leading account teams, including teams operating remotely or across multiple geographies, with strong coaching and performance management skills.
Strong understanding of staffing, RPO, MSP, direct sourcing, and vendor management, and the ability to position integrated offerings.
Financial acumen and experience managing to P&L targets of at least $200 million, interpreting financial performance data, and translating insights into client and operational action.
Excellent written, verbal, and executive presentation communication skills, with comfort engaging senior internal and external stakeholders.
Analytical mindset and ability to work with complex program data, identify trends, and develop actionable recommendations.
Collaborative and adaptable leadership, strong cross-functional partnership skills, and effectiveness in a matrixed organization.

Responsibilities

Serve as the primary executive relationship owner for a defined segment of strategic accounts and act as a trusted advisor to director- and VP-level client stakeholders.
Lead day-to-day and strategic client engagement, ensure service commitments are met, resolve escalations, and maintain client confidence.
Develop a deep understanding of clients’ businesses, workforce strategies, and competitive environments to provide proactive counsel.
Conduct regular Client Partnership Reviews, establish success metrics, and demonstrate Kelly’s impact on client outcomes.
Champion client satisfaction and surface risks or opportunities to the VP, Client Growth & Solutions.
Execute account growth strategy within the segment and pursue expansion opportunities by geography, solution line, and service category.
Lead local sales cycles for expansion within existing accounts, from opportunity identification through proposal, negotiation, and close, aligned with VP-led portfolio strategy.
Develop workforce solution narratives and business cases that connect client challenges to Kelly-delivered outcomes.
Contribute to renewal strategy and coordinate retention and upsell plans with the VP and solutions teams ahead of contract milestones.
Track portfolio financial performance and report growth gaps, profitability levers, and forward pipeline to the VP, Client Growth & Solutions.
Own the segment’s end-to-end service delivery model and ensure operational processes, SLAs, and client commitments are consistently met or exceeded.
Partner with recruiting, onboarding, technology, and shared services teams to align delivery capabilities.
Monitor program performance data and KPIs, using insights to drive continuous improvement and demonstrate value to clients.
Lead escalation resolution across delivery functions and maintain transparency with clients and internal stakeholders.
Ensure adherence to Kelly operating and service level agreements, governance frameworks, and compliance standards.
Lead and inspire Account Managers and/or Delivery Leads, set performance expectations, and foster a high-performance culture.
Coach and develop team members, build individual capability and bench strength, and support succession planning with the VP, Client Growth & Solutions.
Foster a collaborative, client-focused team culture that combines accountability and innovation.
Partner with the VP, Client Growth & Solutions to align segment strategy with enterprise portfolio priorities and the One Kelly vision.
Collaborate with solutions architects, operations, and shared services partners to deliver integrated workforce solutions.
Contribute market intelligence, competitive insights, and client feedback to broader portfolio strategy and service innovation.
Stay current on workforce trends, economic developments, and industry-specific talent dynamics relevant to the segment’s client base.