VP of Engagement

Sitreps•Arlington, VA

1d•$240,000 - $280,000•Onsite

About The Position

The Vice President of Engagement leads deployment delivery within an account, from implementation through retention and expansion. The role executes account strategy to deliver value to national security clients and is directly accountable for retention and expansion, ensuring successful delivery creates long-term customer and company value. The VP combines hands-on leadership with strategic direction, applying domain and functional expertise to understand client operating environments, priorities, and challenges and to advance solutions aligned with immediate mission needs and long-term objectives. The VP oversees renewals and identifies growth opportunities, keeps teams aligned with changing customer priorities, translates client goals into actionable initiatives, guides execution, and drives platform adoption. The role requires understanding people and technology, strong business acumen, familiarity with the federal government and national security environment, and the ability to lead cross-functional teams toward retention and expansion goals. The position is based in the client's Arlington, Virginia office. Compensation is $240,000–$280,000, plus a 30% bonus and equity.

Requirements

U.S. citizenship is required.
MBA or advanced degree from a top-tier institution.
At least 7 years of experience in client engagement.
At least 7 years of subject matter expertise in at least one of the following: national security strategy and policy; supply chain risk management, industrial base, and market assessments; technology scouting and innovation markets; federal budgeting and procurement processes; government contracting landscape; or experience in management consulting, advisory services, SaaS, information services, analytical tools, or data analytics industries.
Strong business acumen, excellent professional demeanor, and willingness to work outside one's comfort zone.
Experience managing a team and responsibility for assessing, training, and providing career development for team members.
Ability to visualize and present complex information and concepts, including understanding how national security clients prefer to receive information.
Detail-oriented, with outstanding verbal and written communication skills.
Ability to lead executive briefings and own executive relationships.
Ability to manage multiple workstreams and projects from start to finish, learn quickly, and work independently.

Nice To Haves

Experience working in Product or Delivery roles within a technology environment is preferred.

Responsibilities

Own the delivery strategy and execution of all software deployments within the account.
Lead renewals and expansion in existing accounts with Engagement and Sales, owning retention and growth revenue from opportunity identification and shaping through closing.
Champion customer adoption and measurable product impact.
Lead and develop teams responsible for deployment management, implementation, support, and product adoption.
Align teams to deliver client outcomes and internal business goals.
Establish and track KPIs for delivery quality, customer health, product adoption, and operational efficiency.
Partner with Sales, Product, and Engineering to support smooth handoffs and align customer requirements with product capabilities.
Improve delivery processes, documentation, and delivery artifacts continuously.
Determine and adapt staffing models according to account needs, growth potential, and team performance, in alignment with company resourcing plans and capacity constraints.
Develop deployment work plans and align internal teams to execute an efficient resource plan.
Develop a deep understanding of client workflows and decision needs to inform data and technology configuration.
Set standards for and manage high-quality, high-impact deployment execution that exceeds client expectations while using team resources effectively.
Perform quality assurance on all account deliverables.
Serve as escalation point for critical delivery or support issues.
Identify insights for the client's business, translate them into strategic recommendations, and present them clearly to executives.
Lead, mentor, train, and provide quality assurance for Implementation Managers and Engagement Managers and Directors.
Assess individual and team performance regularly and refine products and internal processes.