VP, Senior Living Client Strategy & Partners

PharMerica•Lyndon, KY

1d•Remote

About The Position

The VP, Senior Living Client Strategy and Partners position is internally focused to evaluating our Sr Living operational footprint to ensure efficiency and quality of our operations. In addition, the VP of Operations Programming will be responsible for the organization and implementation of policies and procedures that are established, including lean best practices across the Sr Living business. This is a remote opportunity. You may reside anywhere within the Continental USA.

Requirements

Bachelor’s degree and eight years of experience in a position leading Pharmacy operations
At least five years of experience managing a P&L including budget development
At least five years of experience directly managing people including hiring, developing, motivating, and directing people as they work
Experience in diagnosing, isolating, and resolving complex issues as well as recommending and implementing strategies to resolve problems
Demonstrated success with meeting financial goals and objectives
Ability to manage rapid growth and establish training, orientation, and team building areas
Experience in budget development, management, and analysis
Knowledge of nursing, pharmacy, and medical practices/procedures
Knowledge of local, state, federal, accrediting body, and OSHA rules and regulations
Experience with planning, developing, implementing, and interpreting programs, goals, objectives, policies and procedures
Experience providing customer service to internal and external customers which includes meeting quality standards for services and evaluation of customer satisfaction
Experience evaluating information to determine compliance with standards, laws, and regulations
Basic level skill in Office Suite (Word, Excel, PowerPoint)

Nice To Haves

Master’s degree in Healthcare of Business Administration preferred
RPh licensure is a plus
experience leading multi-site sales and/or operations in Home Health Care or Infusion preffered
experience in leading team efforts within highly matrixed organizations

Responsibilities

Evaluates the pharmacy footprint for opportunities for efficiency and quality improvements
Areas of opportunities such as: Hub/Spoke, Call Center Support (CSC/POD), Customer Service Break out in Pharmacy from Order Entry, Central Fill, Repackaging Center
Responsible for Outsource (IND) and Automation Strategy (Dosis, E1,)
Collaborates cross functionally as new service offerings are evaluated to assist in developing the operational workflow
Monitors Pharmacy Operations performance to identify pharmacies not performing at optimal levels and then helps assist in a plan to address
Assists with operational IV Framework Rollout
Identifies automation and centralization opportunities to reduce labor and improve margin
Partners with Finance team on Inventory Management processes
Ensures compliance with local and federal regulations, accreditation standards, and corporate policies to drive effectiveness and consistency in operations
Designs and implements a team structure to assess and triage process fix/break opportunities within all pharmacies across the nation, with a focus on low-performing pharmacies
Assists leadership in developing processes to effectively monitor day-to-day pharmacy operations
Drives workflows to ensure accurate and timely dispensing of quality pharmacy services is consistently delivered to all customers/residents through effective service leadership and customer skills
Oversees Operational System Enhancements
Reviews and evaluates each pharmacy’s performance on a continuing basis and establishes proper measures of performance
Counsels leadership on execution of programs and provides direction for modification in work plans or implementation of contingency plans in accordance with prevailing business conditions when necessary
Develops and communicates specific strategies/objectives to accomplish the goals of more efficient pharmacy operations to Senior Operations leadership
Shares information with staff regarding their gains and commitment to achieve goals
Communicates rationale behind changes in policies, procedures, and organizational structure
Fosters “intra-organizational” and “intra-departmental” teamwork through initiating communication as well as working with other organizational areas to accomplish department goals
Travels at least 60% of the time for business purposes
Other projects as assigned by CEO or CPO