VP, Sales Executive - Media, Travel
About The Position
TTEC, the customer experience organization that powers the world's greatest brands, is hiring a VP, Sales Executive, to join the mission of transforming customer experience and bringing humanity to business. This position will be selling our portfolio of services within our “Engage” suite of capabilities to enterprise-market clients. The Sales Executive will drive new business by acquiring customers and generating revenue within our Retail and Travel vertical. Reporting to the Chief Revenue Officer, this role involves creating demand, building a pipeline, and closing deals. The Sales Executive will lead new logo pursuits and nurture client relationships by leveraging expertise in the modern customer experience outsourcing incorporating digital transformation solutions such as consulting, conversational AI, RPA/automation, messaging, and analytics to elevate customer engagement beyond traditional offerings.
Requirements
- 12+ years’ experience of consultative solution-selling experience with complex global outsourced solutions
- Experience in outsourced customer care services or fraud prevention & detection solutions
- Demonstrates strong new business acquisition and revenue generation within retail and/or travel verticals.
- Track record of creating demand, building a robust sales pipeline, and closing deals to meet and exceed multi-year, multi-million-dollar annual revenue targets
- Comprehensive understanding of the full sales lifecycle, from prospecting to closing, with a strong commitment to effective funnel management
- Proven ability incorporating transformational technologies to improve efficiency and productivity while creating exceptional customer experiences
- Expertise in cultivating strong client relationships by providing valuable, strategic insights and tailored solutions to meet business needs
- Skilled in developing and delivering compelling proposals and presentations to key decision-makers
- College degree or equivalent work experience
Responsibilities
- Consultative solution-selling, providing solutions to complex client issues that drive mutually positive business outcomes in the customer care domain
- Expert at cultivating relationships with decision makers in client organizations (Chief Sales Officer, Chief Marketing Officer, Chief Care Officer and other C-level executives) to secure new business, new client accounts and maximize the value delivered by TTEC’s services
- Act as a trusted advisor to client prospects by demonstrating a deep understanding of their business drivers, organizational imperatives, customer experience challenges, and offer solutions utilizing persuasive win themes and effective sales strategies
- Support all stages of the sales process, maintaining sales control and guiding internal teams to collaborate and rally around development of innovative solutions to meet or exceed identified sales targets
- Possess an in-depth understanding of TTEC’s services and differentiation
- Shepherd all client wins ensuring a smooth transition into Operations, act as a steward for good business and grow the client relationship by ensuring flawless execution
- Consistent execution of TTEC’s sales process including forecast accuracy, account planning, territory management and maintaining account detail in our CRM platform
- Maintain competitive knowledge and focus, continuously grow and develop professionally
Benefits
- Medical, dental, and vision
- Tax-advantaged health care accounts
- Financial and income protection benefits
- Paid time off (PTO) and wellness time off
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
