VP, Revenue Cycle Management - Client Delivery

UnitedHealth Group•Enterprise, NV

20h•$200,400 - $343,500•Remote

About The Position

The Vice President, Revenue Cycle Management - Client Delivery is the senior executive accountable for end-to-end revenue cycle performance, client delivery, financial outcomes, and technology-enabled transformation for hosted business services supporting a large, complex health system generating more than $13 billion in annual net revenue. The role provides strategic leadership across revenue cycle operations, advances automation and artificial intelligence capabilities, and aligns Operations, Product, Technology, and Analytics teams to meet contractual commitments, strengthen client satisfaction, and create sustainable enterprise value. This executive serves as the senior client counterpart for performance, risk, transformation, and business outcomes. The role oversees acute revenue cycle functions—including patient access, billing, follow-up, denials management, collections, and related support functions—and is accountable for contractual commitments, service levels, key performance indicators, cash collections, accounts receivable, productivity, quality, inventory health, cost to collect, client satisfaction, operational performance, and account profitability. The position develops and executes a technology-enabled transformation strategy, identifying opportunities to automate work, improve efficiency and quality, and support sustainable growth. It influences product and technology roadmaps, leads process redesign and change adoption, and partners with Product, Technology, and Revenue Cycle Management Centers of Excellence while maintaining operational stability, regulatory compliance, and service continuity. The role also maintains command of client agreements, governance obligations, performance measures, and change-control provisions; partners with Finance and Legal on scope changes; and escalates material delivery, financial, contractual, or reputational risks. It leads and develops a high-performing organization and workforce across onsite, remote, onshore, and offshore teams. The role is remote within the United States, with travel as required to support client and business needs.

Requirements

15+ years of progressive leadership experience in healthcare services, revenue cycle management, healthcare technology, consulting, or client-facing operations.
Deep knowledge of end-to-end provider revenue cycle operations across acute and ambulatory environments.
Demonstrated success leading large-scale, complex healthcare operations and enterprise client relationships.
Proven executive-level engagement with health-system and C-suite leaders.
Experience leading technology-enabled transformation, automation, process redesign, and operational improvement initiatives.
Solid financial acumen with profit-and-loss, budget, or account management experience.
Experience leading complex, geographically distributed teams across onsite, remote, onshore, and offshore delivery models.
Demonstrated ability to lead organizational change and influence cross-functional stakeholders.
Experience operating within regulatory, contractual, and enterprise risk requirements.
Ability to travel as required to support client and business needs.
Bachelor's degree in business, healthcare administration, finance, or a related field.

Nice To Haves

Master's degree in business administration, healthcare administration, or a related field.
Experience leading revenue cycle managed services, business process outsourcing, or technology-enabled healthcare services.
Experience with automation, analytics, digital transformation, and artificial intelligence solutions in healthcare operations.
Professional services or healthcare consulting leadership experience.
Experience influencing product strategy, technology investments, and innovation roadmaps.
Knowledge of healthcare financial management, payer reimbursement, and large health-system operations.
Experience with major electronic health record and billing platforms.

Responsibilities

Serve as the senior client counterpart for performance, risk, transformation, and business outcomes.
Participate in executive governance and operating reviews, framing performance, commitments, decisions, risks, and escalation paths.
Translate health-system priorities, operational challenges, and financial objectives into a sequenced client roadmap.
Build coalitions across client and enterprise stakeholders to accelerate decisions and sustain change.
Drive client retention, advocacy, and long-term partnership value.
Provide portfolio oversight across acute revenue cycle operations, including patient access, billing, follow-up, denials management, collections, and related support functions.
Ensure achievement of contractual commitments, service-level agreements, and key performance indicators.
Drive operational excellence through process standardization, performance management, workforce optimization, and continuous improvement.
Maintain accountability for cash collections, accounts receivable performance, denials, productivity, quality, inventory health, and cost to collect.
Use operational, financial, and workforce data to identify root causes, prioritize interventions, and maintain focus on measurable results.
Lead resolution of critical service issues and performance recoveries through structured action plans and executive governance.
Develop and execute a technology-enabled transformation strategy across revenue cycle operations.
Identify opportunities to automate work, improve efficiency, strengthen quality, and enable sustainable growth.
Influence product and technology roadmaps by translating client needs and operational insights into automation, analytics, and artificial intelligence solutions.
Partner with Product and Technology leaders to advance innovation while maintaining operational stability, regulatory compliance, and service continuity.
Lead process redesign, organizational simplification, change management, and adoption of new capabilities.
Partner with Revenue Cycle Management Centers of Excellence to ensure delivery on client commitments.
Maintain command of client agreements, performance measures, models, governance obligations, and change-control provisions.
Partner with Finance and Legal to evaluate scope changes and balance client value, delivery feasibility, risk, and enterprise economics.
Ensure appropriate controls and compliance with applicable regulatory, contractual, and organizational requirements.
Escalate material delivery, financial, contractual, or reputational risks with clear options and recommendations.
Lead and develop a high-performing organization through clear accountabilities, leadership expectations, and outcome measures.
Establish workforce management practices that align skills and capacity to inventory, demand, and client priorities.
Attract, develop, and retain leaders and critical operational talent.
Build scalable workforce capabilities that support operational excellence, transformation, and future growth.
Create an inclusive, accountable culture grounded in collaboration, transparency, disciplined execution, and continuous improvement.
Build succession depth and critical capabilities across revenue cycle, client delivery, transformation, and technology-enabled operations.
Oversee complex operations across onsite, remote, onshore, and offshore teams.
Travel as required to support client and business needs.