VP, Renewals Americas

KnowBe4•Clearwater, FL

17h•Onsite

About The Position

This role leads the Americas Renewals organization, setting renewal strategy, pricing governance, and OKRs while developing and coaching Directors on selling strategies. The role is a senior escalation point for customers on renewal and pricing issues, and drives alignment between CSM, Sales, Marketing, HR, and other divisions of the organization. It owns accountability for pipeline health, CRM discipline, and production targets across teams. The VP also makes final calls on hiring, performance management, and promotions within the organization.

Requirements

Bachelor’s degree preferred
Experience with Gmail and Google Docs
Experience with MS Office (Word and Excel)
Experience with web browsers (Chrome, Internet Explorer, etc.)
Experience with Claude
10+ years sales experience
5+ years managing customers within a SaaS subscription model
3+ years managing relationships with Enterprise-sized organizations
Previous VP+ level management experience preferred
Familiarity with standard concepts, practices and procedures within the IT Security Field
Experience with Salesforce or other CRM preferred
Strong passion for driving customer satisfaction and growth
Strong understanding of financial and operational levers in a SaaS recurring revenue business model
Strong verbal and written communications
Excellent time management, prioritization and organization skills
Strong collaborative and team work skills
Ability to build rapport with customers via phone, email and video conferencing
Strong critical thinking skills
High energy with ability to inspire and motivate teams to exceed targets
Strong ability to manage and build high performing teams
Self-motivated with ability to work with minimal supervision

Responsibilities

Influence the overall renewal strategy and quota framework for the Renewal Specialist organization
Partner with RevOps and Finance to translate company revenue and retention targets into team-level goals
Direct cross-functional processes between Renewal Specialist Directors and CSM leadership to align on renewal strategy, upsell/cross-sell coordination, and bookings maximization across the portfolio
Coach Directors on selling strategies, negotiation tactics, and objection handling, and coordinate with Revenue Enablement team to ensure that coaching cascades effectively to individual Renewal Specialists
Influence pricing strategy and governance, ensuring approaches used across teams meet company standards, policy, and approval procedures
Lead pipeline and forecast reviews with Directors, and report renewal forecasts, risks, and results to leadership (SVP Global Renewals and above)
Establish and enforce CRM data integrity standards across all Renewal Specialist teams, holding Directors accountable for opportunity hygiene
Build, scale, and continuously improve a high-performing multi-team Renewal Specialist organization, overseeing daily, weekly, monthly, and quarterly production against targets
Analyze cross-team statistics, reporting, and dashboards to identify systemic trends, risks, and opportunities requiring corrective action or process change
Serve as the senior management escalation point for renewal, pricing, and customer issues that Directors cannot resolve
Set and manage OKRs across the Renewal Specialist function, cascading goals down through Directors to individual contributors
Cultivate and sustain strategic relationships with executive-level stakeholders at customer organizations.
Drive a referral and cross-sell culture across all RS teams, partnering with Sales and CS leadership to capture cross-sell pipeline
Ensure consistent communication and understanding of policies and procedures across all Directors and their teams
Identify underperformance trends across teams and guide Directors in developing and managing Personal Success Plans
Make final recommendations and decisions on hiring, terminations, discipline, and promotions across the Renewal Specialist organization, in partnership with HR
Develop and mentor Renewal Specialist Directors, building their leadership and coaching capability
Partner with Sales, Marketing, and Finance leadership on renewal forecasting, pricing policy, and go-to-market alignment
Identify and champion process improvements, tooling, and automation to scale renewal operations efficiently
Represent the Renewal Specialist function in executive and cross-departmental planning discussions
Provide genuine recommendations as to the hiring, firing, promotion, and discipline of subordinate employees to which the Company gives significant weight