Renewals Manager

Darktrace•Austin, TX

About The Position

Darktrace is a global leader in AI-driven cybersecurity, helping organizations stay ahead of evolving threats every day. Darktrace was built on a genuinely differentiated idea: that Adaptive AI could detect and respond to novel, real-time cyber threats. That approach matters more than ever in the era of AI. Today, our customers depend on us to stay ahead. At Darktrace, we are energized by that responsibility. We work across teams and rally around a shared goal. We own outcomes end to end - step in, step up and see things through without waiting to be asked. We make decisions with urgency, say the hard thing, and hold each other to high standards with care and directness. We move first and learn fast anticipating where our customers are going next, continuously challenging ourselves. We invest in the skills, learning and opportunities that help people deliver at the level their roles demand, and reward the aptitude and curiosity to grow beyond them. Our Values: Own It | Win as One | Raise Our Bar | Move First. Learn Fast

Requirements

2-3 years of work experience in a role that encompasses Customer Success, Project Management, Business Development, Technical Account Management, Client Service, or Consulting.
Strong communication and presentation skills, with the ability to effectively communicate with senior business professionals across every industry vertical.
Strong time management skills, self-motivation, and the ability to work effectively as part of a team.
Ability to solve problems and adapt to changing circumstances.
Capability to make decisions proactively and independently within appropriate boundaries.

Nice To Haves

Familiarity with enterprise networking technology (preferred, not required) and a foundational understanding of cybersecurity concepts.
Salesforce experience preferred.

Responsibilities

Manage a portfolio of existing customers to ensure on-time renewals and drive customer retention.
Collaborate with the Customer Success team to understand upcoming renewals and assess risk, developing mitigation plans for uncertain and at-risk deals.
Identify, nurture, and negotiate upsell and cross-sell opportunities by aligning our suite of products to customers’ evolving use cases and needs.
Deliver accurate renewal and expansion forecasts to the Renewal Director on a weekly, monthly, and quarterly basis.
Ensure renewal notes are updated in Sparta and contract requests are reviewed correctly.
Use onboarding training and the Darktrace Academy to improve product knowledge.
Serve as a commercial resource to customers on renewal proposal calls.