VP Program Manager

JPMorgan Chase & Co.•Wilmington, DE

3h•$119,700 - $191,000

About The Position

Join a team where you can turn big priorities into measurable outcomes and help leaders deliver work that matters. You’ll build the operating rhythm, visibility, and follow-through that enable great customer experiences. As a Vice President, Program and Project Manager in Customer Experience and Benefits, you will connect strategy to execution by defining scope, aligning stakeholders, managing dependencies, and driving clear, accountable delivery. You will build governance, reporting, and operating routines that help teams prioritize work, remove blockers, and deliver commitments with confidence.

Requirements

5+ years of experience in program management, project management, product operations, business management, or strategy execution
Demonstrated experience leading cross-functional programs with multiple workstreams and senior stakeholders
Strong executive communication skills, including synthesizing complex topics into clear updates, recommendations, and decision points
Strong organizational skills, including the ability to create structure, manage ambiguity, and drive follow-through
Analytical approach to program execution, including experience using metrics, milestones, risks, and status reporting
Experience managing dependencies, issues, timelines, and stakeholder expectations across teams
Ability to influence without direct authority and build trusted relationships across business, product, technology, design, analytics, operations, risk, legal, compliance, and controls
Proficiency with standard business tools and comfort creating polished, executive-ready materials
Experience operating in regulated or risk-based environments
Working knowledge of Agile ways of working, product development lifecycles, backlog management, and launch readiness practices

Nice To Haves

Experience in financial services or customer-facing digital products
Experience with customer experience, benefits, rewards, servicing, or engagement capabilities
Experience supporting product teams through launches, delivery management, product operations, or transformation initiatives
Experience using automation, data visualization, or reporting tools to improve tracking, insights, and decision-making
Ability to mentor teammates, promote best practices, and support a culture of learning and accountability

Responsibilities

Lead complex programs from planning through delivery, defining scope, timelines, ownership, risks, dependencies, and success measures
Translate strategic priorities into actionable workplans, operating cadences, and executive-ready updates
Align cross-functional partners to resolve blockers, manage trade-offs, and maintain delivery momentum
Establish governance routines that improve prioritization, execution discipline, and accountability
Create and maintain project artifacts including plans, status reports, decision logs, and issue trackers
Drive launch and implementation readiness by coordinating partners, milestones, and risk mitigation plans
Communicate clearly with stakeholders to set expectations, surface decisions needed, and keep updates concise and action-oriented
Track outcomes using milestones, risks, and key performance indicators (KPIs) to support decisions and continuous improvement