VP, Program Management
About The Position
At Broadridge, we've built a culture where the highest goal is to empower others to accomplish more. If you’re passionate about developing your career, while helping others along the way, come join the Broadridge team. Broadridge is hiring a Vice President, Program Management to join our Customer Communications division. This highly visible leadership role will help drive the end-to-end Communications Center of Excellence (CCOE) client conversion process for one of Broadridge’s largest and most strategic initiatives. The Vice President, Program Management will partner closely with senior leadership, clients, internal business teams, technology groups, operations, and strategic vendors to ensure disciplined execution, strong governance, and successful delivery across a complex, large-scale client onboarding program. This is a dynamic opportunity for an experienced program leader with strong professional upside to support onboarding and program management needs across additional areas of the business. The Vice President, Program Management will be recognized as a senior expert in enterprise program management, client onboarding, and complex transformation initiatives. This leader will anticipate internal and external business challenges, operational risks, and relevant industry or regulatory considerations, while contributing to the development of functional strategy, program governance, and scalable execution practices across the organization.
Requirements
- Bachelor’s degree required; Master’s degree preferred.
- 10+ years of client engagement, onboarding, program management, or related experience.
- Front office and/or financial services experience, particularly within Wealth Management, Retirement, and Insurance.
- Experience developing, implementing, or delivering technology solutions in the financial services, retirement, or insurance industries.
- Deep understanding of financial products, retirement products, insurance products, operating models, and product workflows.
- Experience delivering complex programs across multi-location and distributed teams.
- Experience migrating from legacy technologies to modern platforms or operating models.
- Experience working with strategic vendors and third-party partners.
- Strong knowledge of strategic planning, capability development, roadmap execution, and strategy implementation.
- Prior experience leading transformation initiatives within a large enterprise environment.
- Demonstrated people leadership, management, and organizational leadership experience.
- Proven ability to coach, mentor, and develop resources while effectively shaping team and individual performance.
- Ability to motivate and lead teams and organizations toward optimum performance.
- Executive-level presentation and communication skills, with the ability to influence senior leaders across the enterprise.
- Strong dedication to quality, precision, and attention to detail.
- Client-first mindset with the ability to bring a customer-centric perspective to complex business situations.
- Execution-focused leadership style with a proactive, “get things done” approach.
- Commitment to continuous improvement, continuous learning, and operational excellence.
- Demonstrated ability to solve problems across the full lifecycle, from idea through implementation.
- Ability to build, maintain, and grow high-performing teams across global locations.
- Commitment to cultivating a culture of openness, transparency, inclusion, and accountability.
Responsibilities
- Partner with the SVP of Client Onboarding to drive client solution onboarding for a large-scale, cross-functional program.
- Lead key aspects of program resource assignment, planning, and management.
- Help define, implement, and reinforce scope management, governance, and disciplined program processes.
- Review and oversee coordinated program-level timelines, budgets, designs, and delivery plans.
- Serve as the first escalation point for program issues, working across teams to resolve cross-program challenges and remove barriers to delivery.
- Maintain high-level client relationships and manage overall client expectations throughout the onboarding and conversion lifecycle.
- Engage with senior client sponsors and manage relationships with internal partners and stakeholders.
- Partner with senior leaders across business units, technology, operations, and other functional groups.
- Support collaboration and alignment among internal business and technology teams to ensure successful execution.
- Help define, standardize, and continuously improve processes and practices that enable consistent, high-quality delivery.
Benefits
- Comprehensive benefit offerings
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What This Job Offers
Job Type
Full-time
Career Level
Executive
