VP, Product Management, A.I. Solutions

Fiserv•Sunnyvale, CA

1d•$256,000 - $384,000

About The Position

The VP of Product Management for AI Solutions defines and leads Clover-wide AI product vision, strategy, and roadmap. The role focuses on scaling AI-driven commerce solutions across the Clover ecosystem, advancing platform innovation, and fostering an AI-first culture that creates customer value. This executive leader works across Engineering, Design, Sales, Marketing, Operations, Risk, Customer Success, Finance, Support, and external technology partners to deliver Generative AI solutions that drive customer growth, merchant retention, and revenue expansion. The position combines AI technology expertise, product leadership, commercial acumen, and experience scaling SaaS and payments platforms. The role leads AI platform strategy and product development from concept through launch and continuous optimization. It includes building merchant-focused agentic workflows and predictive intelligence, overseeing AI tools and infrastructure, and establishing a secure multi-agent platform and governance framework for reliable AI experiences throughout Clover products.

Requirements

12+ years of Product Management experience, with substantial leadership and people management experience.
Experience building Generative AI solutions in retail commerce or POS platforms.
Deep knowledge of traditional machine learning and Generative AI technologies, with the ability to adapt them to business problems.
Experience leading cross-functional teams in complex matrix organizations.
Must currently possess valid and unrestricted U.S. work authorization; candidates requiring sponsorship now or in the future are not considered.

Nice To Haves

Familiarity with MLOps and the AI model development lifecycle.
Experience leading AI product organizations in high-growth fintech or commerce companies.
Experience managing international product portfolios.

Responsibilities

Define and lead Clover’s AI platform strategy, integrating AI across the product ecosystem and partnering with product leaders on the roadmap for insights and agentic actions.
Oversee AI tools and infrastructure that enable internal product teams to create smarter, automated, and personalized merchant experiences.
Lead end-to-end product management from concept through launch and continuous optimization.
Partner with Engineering and Design to deliver modern, cloud-based, AI-enabled SMB solutions.
Drive customer-centric product development using data, market insights, and merchant feedback.
Balance innovation with operational excellence and platform scalability, and ensure integration across the Merchant Solutions ecosystem.
Design and scale agentic AI workflows that let merchants complete back-office tasks—including inventory adjustments, menu curation, and financial reporting—using natural language and automated task execution.
Build predictive intelligence engines, including churn prediction and personalized recommendations, to provide proactive insights that help merchants optimize operations, increase revenue, and improve retention.
Develop a secure, multi-agent AI platform and governance framework for consistent, reliable, high-quality AI experiences across Clover merchant products and surfaces.
Oversee cross-functional AI initiatives with Data Science, Engineering, and Fiserv stakeholders, tying initiatives to clear business outcomes.
Partner with Sales and Marketing on commercialization, pricing, packaging, and go-to-market strategies.
Monitor market trends and competitive positioning.
Lead and develop high-performing Product Managers.
Create a culture of innovation, accountability, customer obsession, and execution.
Drive cross-functional alignment across Engineering, Sales, Marketing, Customer Success, Finance, Operations, and Support.