VP, Product and Portfolio Operations

National Association for Healthcare Quality® (NAHQ®)•Chicago, IL

About The Position

Reporting to the Chief Strategy & Innovation Officer, NAHQ product leader who is both commercially-minded and operation-oriented who can translate strategy into execution across a complex and evolving product portfolio in our newly created VP, Product & Portfolio Operations role. This role is responsible for owning and operationalizing NAHQ’s full B2C product portfolio, including certification, certification preparation, micro-credentials, learning programs, conferences, workforce development, and offerings yet to be defined, while ensuring alignment with B2B integration opportunities. You will ensure that: Our portfolio operates as a cohesive, intuitive product suite Each offering has a clear value proposition and logical onramp for different customer personas Product lifecycle management is formalized and disciplined Monetization strategy is intentional and measurable Customer experience and UX are elevated to professional, accessible, scalable standards Innovation scales without operational friction You will guide product-level revenue performance as well as portfolio accountability and operations. This is not a curriculum development role. This is not a theoretical product strategy. This is a revenue-oriented product leadership role grounded in execution.

Requirements

10+ years of progressive product leadership with direct accountability for revenue-generating portfolios
Demonstrated success building product management discipline in transitional or scaling organizations
Strong financial acumen, including pricing strategy, margin management, and portfolio economics
Experience leading product within digital learning, credentialing, edtech, SaaS, or platform-based environments
Proven ability to redesign cross-functional operational processes
Data-driven leader comfortable operating in executive decision forums

Nice To Haves

Experience in a professional association or certification body
Exposure to marketplace or ecosystem certification models
Experience scaling products internationally
Familiarity with healthcare workforce or quality disciplines
Experience integrating LMS, AMS, CRM, AI tools, or modern edtech systems

Responsibilities

Portfolio Growth & Monetization
Define and maintain a multi-year portfolio strategy aligned to enterprise growth objectives
Own product-level revenue performance and contribution margin visibility
Drive pricing, packaging, subscription models, and monetization pathways
Identify growth opportunities, innovation priorities, and rationalization decisions
Lead lifecycle decisions including investment, optimization, repositioning, or sunset
Product Operating System & Execution
Establish formal lifecycle governance from ideation through sunset
Implement structured intake, prioritization, and roadmap discipline
Own product implementation across LMS, AMS, CRM, and related systems
Redesign workflows to reduce execution friction and improve time to launch
Serve as executive integrator during major platform and portfolio initiatives
Customer Experience & Performance
Architect a cohesive, persona-driven product ecosystem with logical onramps
Embed UX standards into product discovery and lifecycle management
Lead portfolio analytics and KPI development
Establish dashboards tracking revenue, adoption, retention, attach rates, and margin
Use performance data to inform investment, reprioritization, and lifecycle decisions