VP, Payroll & Billing

Ingenovis Health•Cincinnati, OH

5d•$173,400 - $216,700•Hybrid

About The Position

The Vice President, Payroll & Billing is responsible for the overall leadership, direction and performance of the payroll and accounts receivable shared service organization (>85 team members), which serves each of our healthcare staffing brands. This role ensures our team provides accurate and timely services to pay our healthcare providers and corporate support staff, as well as bill and collect from our customers. Also, this role develops and implements strategies, internal controls, and operating procedures to support scalable and efficient service delivery across all brands, locations, and systems (Bullhorn, ADP, and Workday). In the future, this role could also lead the Accounts Payable and T&E functions as well.

Requirements

12-15+ years of progressive payroll, AR, and/or shared service leadership experience
Experience in the staffing and/or healthcare industries strongly preferred
Experience leading multi-brand, multi-location shared service operations
Strong analytical and strategic thinking skills, with a solution-oriented mindset and the ability to navigate ambiguity
Personally exhibits characteristics of resilience and “growth mindset” in the face of new and unexpected challenges, intellectual curiosity and exceptional EQ and fosters these characteristics in others
Expert proficiency in Microsoft Office products
Strong proficiency in ERP and other systems for payroll, billing, and A/P required
Experience with other analytical or financial systems such as Workday, ADP Workforce Now, and Bullhorn strongly preferred
Bachelor’s degree required (Business, Accounting, Finance, or related field). MBA, CPP, CPA, or related advanced credential preferred
Commitment to organizational core values: Integrity, Compassion and Excellence
Strong interpersonal skills within a service environment, including outstanding collaboration and effective communication skills required
Highly adaptable in high volume and fast-paced environments
Excellent organization, prioritization, critical thinking and problem-solving skills
Strong administrative and coordinative skills
Exercises accuracy and attention to detail, as well as discretion
Exceptional commitment to utmost quality of deliverables and business outcomes

Nice To Haves

MBA, CPP, CPA, or related advanced credential preferred

Responsibilities

Provide strategic direction and operational leadership for payroll and billing operations, including field payroll (19,000+ clinician placements in 2024), corporate payroll, billing, and cash application
Partner closely with Finance, HR, IT, and Operations leaders to align shared services with enterprise priorities
Establish a high-performance culture focused on accountability, service excellence, and continuous improvement
Lead shared services continued integration efforts, including for future acquisitions
Lead strategy and execution for the optimization of pay/bill within our Bullhorn, ADP, and Workday ERP systems, resulting in a higher-ROI operating model
Drive standardization and integration of processes across functions and brands
Evaluate and redesign end-to-end processes to improve efficiency, accuracy, and scalability
Champion automation, transformation, and decision-useful reporting to business leaders
Ensure accurate and timely processing of weekly payroll and billing
Implement and maintain strong internal controls, policies, and governance frameworks to ensure accuracy, efficiency, and compliance with all federal, state, and local regulations
Establish key performance indicators (KPIs) and reporting dashboards to monitor performance and identify improvement opportunities. For example, payroll and billing accuracy, DSO, service levels, and cost-to-serve metrics
Serve as an escalation point for complex operational or clinician/client-related payroll and billing issues
Optimize service delivery through effective workforce strategies, including shared service centers, offshore resources, and strategic third-party partnerships
Collaborate closely with Brand Leaders, Recruiting, Sales, HR, IT, Finance and Marketing.
Partner with emergency response (strike) staffing brand to ensure payroll and billing scale quickly and efficiency
Lead Payroll and Billing readiness and integration for M&A activity, new brand initiatives, or system transitions
Manage relationships with external payroll service providers, clients, vendors, and government agencies as necessary
Stay abreast of changes in payroll regulations and industry best practices to ensure compliance and mitigate risks
Maintain internal controls for adjustments, credits, write-offs, and approvals
Reduce risk through audit readiness, documentation standards, and strong governance
Ensure adherence to contract terms, payer requirements, and healthcare industry regulations
Build, lead, and develop a high-performing Shared Services organization
Assess and upgrade talent to meet evolving organizational needs
Drive workforce transformation, including upskilling and leadership development
Foster engagement, collaboration, and continuous improvement across teams
Build future leadership bench through structured development, cross-training, and career pathways
Performs additional duties as requested by management
Participate in special projects and initiatives as assigned by senior management to support the strategic objectives of the organization.