VP/Director, Private Client Billing

AllianceBernstein•Nashville, TN

3d•Onsite

About The Position

This role is responsible for overseeing the accuracy and integrity of investment management fee calculation and invoicing for a diverse and complex client base within Private Wealth. The position involves understanding and managing complex fee structures, serving as a subject-matter expert, and leading a team of Billing Analysts. Key responsibilities include designing and implementing robust control frameworks, driving process improvements and automation (including AI), collaborating with various internal departments and external stakeholders, and providing financial oversight. The role also acts as a senior escalation point for billing inquiries and disputes.

Requirements

7+ years of progressive experience in finance, accounting, or billing operations, with meaningful experience in wealth management, private banking, or financial services.
Demonstrated experience building or enhancing business process controls in a regulated financial environment.
Proven people leadership experience, with a track record of developing and scaling teams.
Advanced knowledge of billing systems, preferably Revport, and high proficiency in Excel.
Strong ability to parse complex fee schedules, contracts, and financial data with high attention to detail.
Excellent communication and stakeholder management skills, with the ability to influence at senior levels.

Nice To Haves

Experience evaluating or implementing AI/automation tools in a finance or operations context strongly preferred.

Responsibilities

Own the accuracy and integrity of investment management fee calculation and invoicing across a diverse and complex client book.
Understand, manage, and model complex fee structures, including tiered schedules, householding/aggregation, breakpoints, and customized or negotiated billing arrangements.
Serve as the firm's subject-matter expert on fee interpretation, advising on edge cases and non-standard arrangements.
Manage, mentor, and develop the billing team, building a high-performing group with clear career paths and succession planning.
Set the strategic direction and priorities for the billing function, aligning with broader Private Wealth operational goals.
Act as a key voice in shaping how billing operations scale alongside firm growth.
Design, implement, and continuously strengthen a formal control framework across the billing lifecycle — calculation, review, approval, invoicing, and adjustments.
Establish documented policies, procedures, and control checkpoints to ensure audit-readiness and regulatory compliance.
Own exception and override governance, ensuring appropriate approval and documentation for non-standard billing actions.
Lead a continuous improvement agenda for the billing function, identifying and executing on opportunities to streamline workflows and reduce manual, error-prone processes.
Champion the adoption of AI and automation tools to improve fee calculation accuracy, accelerate invoicing cycles, and surface anomalies or billing risk proactively (e.g., AI-assisted contract/fee-schedule parsing, automated exception detection, intelligent reconciliation).
Partner with Technology/Operations teams to evaluate, pilot, and implement new tools and system enhancements, including upgrades to the core billing platform (e.g., Revport).
Develop robust AR Rollforward to manage the life-cycle of the client.
Partner with Cash Applications and Revenue Accounting to ensure fees are collected timely and recorded accurately in the financial statements.
Own reconciliation of billed vs. collected fees, driving root-cause analysis and resolution of systemic discrepancies.
Support month-end/quarter-end close and provide fee revenue insights to Finance leadership.
Serve as the senior escalation point for complex billing inquiries and disputes from Wealth Advisors, sales associates, and clients.
Build advisor and client confidence through clear, consultative communication on fee structures and billing decisions.