Client Billing Representative

Pitney Bowes • Arlington, TX

4d • Onsite

About The Position

Pitney Bowes is now hiring for a Direct Hire Full Time Client Billing Representative in our Arlington, TX facility. This role is performance-driven and committed to providing innovative service to clients. The representative will be approachable and relationship-oriented, contributing to Pitney Bowes' success.

Requirements

• Demonstrated minimum 2 years customer service experience
• Demonstrated minimum 3 - 5 years accounting experience
• Ability to organize, prioritize and handle multiple work assignments
• Excellent verbal, written, presentation and interpersonal communications skills
• Ability to maintain high work quality with limited supervision, effectively work individually or in a team environment
• Able to handle difficult customer situations with professional and courteous attitude
• Based on operational need; must have a flexible schedule to work overtime, which may include weekends, holiday, and/or a different shift with limited or no advance notice
• Associate degree (A.A.) in Accounting or Business or two to three years related experience maintaining a computer based record and billing system
• Strong analytical and organizational skills and the ability to pay close attention to detail
• Must be able to work in a fast-paced environment with frequent interruptions and work effectively under the pressure of deadline
• Have a basic enough understanding of English to be able to understand and follow safety and other operational directions communicated in English, irrespective of their native language

Nice To Haves

• Experience maintaining a computer-based record and billing system

Responsibilities

• Input/Import machine count information into the job process and compare with customer counts obtained from the customer count sheets
• Notify Customer Service Rep of missing count sheets
• Review machine rejected mail amounts by comparing them to the Job Order percentages specified for the job
• Run daily customer qualified reports to verify piece counts and percentage of readable mail
• Verify meter postage on a daily basis. Process the check for USPS when postage is needed. Review daily 3600’s for USPS stamp, enter/import information into the POInTS system and maintain a file. Capture permit postage and distribute to the appropriate job
• Review Job Orders for accuracy and completeness regarding postage class, postage rates, and all other billable activities
• Verify meter head balances and postage distribution to a Job Order on a daily basis
• Verify all activities on the Job Order have been identified and captured and are ready for invoice each week
• Enter all new customer information into the POInTS system for proper billing and communicate all information to corporate
• Call customers regarding collection of accounts receivable which are over 30 days and under 60 days behind in payment
• Communicate with Operations personnel daily to determine issues or problems that may have arisen or are anticipated
• Enter and retrieve information using computer systems and applications to update records, obtain information for others and respond to most questions and problems
• Administer all databases to include, but not limited to: Input and update of customer address, client meter information, USPS paperwork requirements, mail quality issues, client blast e-mail communications, and TQM compliance
• Assist in managing and building client relationship with small to medium customers by being proactive in preventing issues
• Assist in analysis and presentation to operations team as needed
• Notify management of issues or changes required to enhance and maintain client retention
• Complete special reports for clients as necessary (e.g.. client billing reports).
• Conduct customer survey phone calls to address the quality of service the client is receiving
• Handle incoming client calls and coordinate as necessary with PB staff as necessary
• Assist investigations and resolutions of customer mailing concerns arising from services provided
• Check with QC and QA for any customer mail issues and take appropriate steps to resolve
• Coordinate with staff on client start-ups, special mailings, or specific customer requests
• Assist with invoicing process for customers to ensure timeliness and accuracy through monthly review
• Call customers regarding collection of accounts receivables
• Assist with checking in visitors at the front desk
• Manage visitor access badges
• Assist with procuring office supplies
• Purchase production materials
• Manage vendor invoice payments
• Manage procurement credit card for the site
• Provide back-up support in absence of others

Benefits

• Provide the opportunity to grow and develop your career
• Offer an inclusive environment that encourages diverse perspectives and ideas
• Deliver challenging and unique opportunities to contribute to the success of a transforming organization
• Offer comprehensive benefits globally (PB Benefits and Wellbeing Programs)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree