VP/Director, Private Client Billing

AllianceBernstein LP•Nashville, TN

2d•Onsite

About The Position

This role is responsible for the accuracy and integrity of investment management fee calculation and invoicing across a diverse and complex client book. The individual will understand, manage, and model complex fee structures, including tiered schedules, householding/aggregation, breakpoints, and customized or negotiated billing arrangements. They will serve as the firm's subject-matter expert on fee interpretation, advising on edge cases and non-standard arrangements. The role also involves managing, mentoring, and developing the billing team, setting the strategic direction for the billing function, and ensuring alignment with broader Private Wealth operational goals. A key aspect is designing, implementing, and strengthening a formal control framework across the billing lifecycle, establishing documented policies, procedures, and control checkpoints for audit-readiness and regulatory compliance. The position will lead a continuous improvement agenda, identifying and executing opportunities to streamline workflows and reduce manual processes, and championing the adoption of AI and automation tools. Collaboration with Technology/Operations teams for system enhancements and with Cash Applications and Revenue Accounting for timely fee collection and accurate financial recording is crucial. The role also serves as the senior escalation point for complex billing inquiries and disputes.

Requirements

7+ years of progressive experience in finance, accounting, or billing operations, with meaningful experience in wealth management, private banking, or financial services
Demonstrated experience building or enhancing business process controls in a regulated financial environment
Proven people leadership experience, with a track record of developing and scaling teams
Advanced knowledge of billing systems, preferably Revport, and high proficiency in Excel
Strong ability to parse complex fee schedules, contracts, and financial data with high attention to detail
Excellent communication and stakeholder management skills, with the ability to influence at senior levels

Nice To Haves

experience evaluating or implementing AI/automation tools in a finance or operations context strongly preferred

Responsibilities

Own the accuracy and integrity of investment management fee calculation and invoicing across a diverse and complex client book
Understand, manage, and model complex fee structures, including tiered schedules, householding/aggregation, breakpoints, and customized or negotiated billing arrangements
Serve as the firm's subject-matter expert on fee interpretation, advising on edge cases and non-standard arrangements
Manage, mentor, and develop the billing team, building a high-performing group with clear career paths and succession planning
Set the strategic direction and priorities for the billing function, aligning with broader Private Wealth operational goals
Act as a key voice in shaping how billing operations scale alongside firm growth
Design, implement, and continuously strengthen a formal control framework across the billing lifecycle — calculation, review, approval, invoicing, and adjustments
Establish documented policies, procedures, and control checkpoints to ensure audit-readiness and regulatory compliance
Own exception and override governance, ensuring appropriate approval and documentation for non-standard billing actions
Lead a continuous improvement agenda for the billing function, identifying and executing on opportunities to streamline workflows and reduce manual, error-prone processes
Champion the adoption of AI and automation tools to improve fee calculation accuracy, accelerate invoicing cycles, and surface anomalies or billing risk proactively
Partner with Technology/Operations teams to evaluate, pilot, and implement new tools and system enhancements, including upgrades to the core billing platform
Develop robust AR Rollforward to manage the life-cycle of the client
Partner with Cash Applications and Revenue Accounting to ensure fees are collected timely and recorded accurately in the financial statements
Own reconciliation of billed vs. collected fees, driving root-cause analysis and resolution of systemic discrepancies
Support month-end/quarter-end close and provide fee revenue insights to Finance leadership
Serve as the senior escalation point for complex billing inquiries and disputes from Wealth Advisors, sales associates, and clients
Build advisor and client confidence through clear, consultative communication on fee structures and billing decisions