Payroll Billing & Benefits Specialist

First Financial Capital • Phoenix, AZ

18h • $0 - $45,000 • Remote

About The Position

The Client Support Specialist (Payroll & Benefits) collaborates with internal and external clients in the K-12 market and cities to facilitate billing, bill reconciliation, work through discrepancy reports, and generate payroll reports and assist with payroll imports. This role also involves developing client relationships and managing the company's benefit & CRM system. The specialist will assist the sales team by providing product options in core and voluntary benefits. Additional duties include supporting sales and marketing with enrollments, preparing spreadsheets and marketing materials, and drafting memorandums, emails, and other communications to support the regional sales manager and the Arizona sales team. Occasionally, the role may involve sourcing, developing, soft selling, promoting, marketing, and administering insurance products and administrative services of FFGA.

Requirements

• 2 years’ proven track record in customer service.
• 2 years of Administrative Assistant experience.
• Must have Group One Life and Health License or be able to obtain in 90 days.
• Strong customer service skills and a proven track record of handling sensitive client information (HIPAA, PHI & PI).
• Proven oral & written communication skills.
• Proven presentation skills through work.
• Strong knowledge and work experience using Excel, Word & Outlook.
• High school diploma required or equivalency required (GED).

Nice To Haves

• 2 years’ experience working with benefits (medical, dental, vision, prescription drug service and retirement plans).
• Knowledge of general benefit plan terminology is highly preferred.
• Knowledge of the K-12 market benefits highly preferred.
• Time management and organization skills
• Strong sense of urgency
• Strong interpersonal skills; diplomatic and tactful

Responsibilities

• Collaborate with internal and external clients to facilitate billing and bill reconciliation.
• Work through discrepancy reports and generate payroll reports.
• Assist with payroll imports.
• Develop client relationships and manage the company's benefit & CRM system.
• Assist the sales team with providing product options in core and voluntary benefits.
• Support sales and marketing with enrollments.
• Prepare spreadsheets and marketing materials.
• Prepare memorandums, emails, and other communications.
• Occasionally source, develop, soft sell, promote, market, and administer insurance products and administrative services of FFGA.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED