VP of Operations - Everest

Infinity

7d•Remote

About The Position

Everest is reshaping how elite executive assistance is delivered to founders, entrepreneurs, executives, and high-net-worth individuals. Our clients expect exceptional service: proactive, strategic, discreet, and seamless. We operate with the adaptability of a high-performing technology organization: iterating quickly, learning from feedback, and improving our systems at speed. We’re collaborative, supportive, and focused on sustainable excellence. Everest has grown 10x through founder-led sales and consultative client relationships. Now we need an operator who can make what we have work and scale it. You will own performance and execution. This is not a "build everything from scratch" role, it's a "make existing systems drive consistent results through growth" role. If you love coaching teams to raise their game and running a disciplined operating rhythm, this is a great role for you.

Requirements

7–10 years in operations leadership roles in tech-enabled services, boutique agencies, or similar services businesses at $1–10M ARR.
Has inherited existing SOPs, tools, and data and successfully turned them into a living operating system (cadence, dashboards, accountability).
Proven track record owning and improving performance metrics: service quality, on-time delivery, revenue margin, client retention.
Direct experience managing and coaching functional leads across service delivery, operations, and analytics.
Integrator: You connect the dots across functions, unblock work, and hold people accountable with clarity and respect.
Execution-focused: You enforce and simplify SOPs; you know when to insist on process and when to remove friction.
High ownership: You don't wait for perfect information. You propose plans, run experiments, and iterate.
Data-literate: You refine dashboards, identify critical KPIs, and drive decisions from them.
Coach and mentor: You set high bars, give clear feedback, and help people improve judgment rather than just taking work away.

Responsibilities

Own end-to-end delivery experience: ensure consistency with Everest's SOPs across all clients.
Enforce and continuously improve existing SOPs.
Establish service owner accountability and measurable outcomes.
Partner with the Executive Service lead to drive service quality improvements.
Partner with the Product lead to translate frontline learnings into service design, tooling and playbooks.
Design and run the company's operating rhythm: weekly ops reviews, project check-ins, commitment tracking, and decision forums.
Translate company goals into quarterly and monthly plans with clear owners, timelines, and definitions of done.
Hold the team accountable to commitments.
Refine and maintain a focused company scorecard covering revenue, pipeline, client health, delivery quality, and operational throughput.
Partner with Ops & Data lead to ensure data is accurate, visible, and used in decision-making.
Run regular performance reviews that drive course corrections and continuous improvement.
Implement simple decision frameworks and escalation rules so the team brings solutions, not just problems.
Coach functional leads (ops & analytics, executive services, people ops, recruiting) to manage to metrics and raise their operational maturity.
Partner with People Ops and Recruiting on capacity planning, role design, and performance management (you do not own HR, but you are a key stakeholder).