VP of Operations

Trio HealthcareRoanoke, VA
Hybrid

About The Position

The VP of Operations will oversee state/federal compliance, develop key facility leaders, assist facilities with policy implementation, provide budget oversight, and manage labor deployment. This role involves consulting with leaders on facility operations, monitoring key performance indicators (like 5 STAR Ratings, Satisfaction Surveys, AHCA Quality Initiatives, Survey Outcomes), and ensuring regulatory compliance. The position requires assisting facility management in developing business plans, setting priorities, and managing job assignments. The VP will monitor leadership activities, communicate policies, evaluate performance, provide feedback, and offer coaching. They will also help establish strong inter-departmental rapport to foster the Trio culture. A key responsibility is assisting with the development and implementation of marketing strategies for each facility to maximize census, while maintaining resident information confidentiality. The role includes preparing an annual operating budget for owner approval, monitoring facility budgets (labor costs, payables, receivables), and educating personnel on meeting budget and accounts receivable goals. The VP must stay informed about economic conditions and assist facilities in making necessary adjustments to ensure quality care. Other duties as assigned.

Requirements

  • Minimum 5 years’ experience in a supervisor’s capacity.
  • Experience in performance and effective leadership.
  • Ability to make independent decisions when circumstances warrant such action.
  • Ability to deal tactfully with personnel, residents, family members, visitors, government agencies/personnel and the general public.
  • Advanced training in long term care administration.
  • Knowledgeable of reimbursement regulations and nursing practices and procedures, as well as laws, regulations and guidelines pertaining to long term care administration.
  • Ability to work harmoniously with and supervise other personnel.
  • Ability to plan, organize, develop, implement and interpret the programs, goals, objectives, policies and procedures that are necessary for providing quality care and maintaining a sound operation.

Nice To Haves

  • Critical Evaluation
  • Long Term Care Regulations
  • Ethical Practice
  • Relationship Management

Responsibilities

  • Assist facility leadership with budgetary oversight, labor management, regulatory compliance, census growth, marketing & business development plans.
  • Assist facility management staff in developing and working from a business plan that focuses on all aspects of facility operations, including setting priorities and job assignments.
  • Monitor facility leadership activities, communicates policies, evaluates performance, provides feedback and assists, observes and coaches as needed.
  • Assist facility leadership in the implantation of written policies and procedures that govern the operation of the facility.
  • Assist facility leadership with establishing rapport in and among departments to build the Trio culture with the facility team.
  • Assist with development and implementation of a marketing strategy for each facility that reflects service opportunities, competition, potential market area changes and which maximizes census.
  • Maintain confidentiality of all resident information.
  • Assist with preparing an annual operating budget for approval by the Owners.
  • Assist with monitoring facility budgets and business practices to include labor costs, payables and receivables.
  • Educate Administrators/key personnel as it relates to meeting established budget and accounts receivable goals.
  • Keep abreast of the economic condition/situation and assist facility leadership in making adjustments as necessary to assure the continued ability to provide quality care.
  • Perform other duties as assigned.
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