VP, Operational Systems & Enablement

Underscore Marketing

1d•Remote

About The Position

The VP, Operational Systems & Enablement is responsible for translating strategic intent and operating decisions into scalable, usable operational systems that drive consistency, efficiency, and reduced dependency on individual judgment. This role ensures the company’s workflows, tools, documentation, and automation support how the business operates today and as it scales. At its core, this role defines how work flows end-to-end across the organization and establishes the right way of working as the default. This position partners across all business units to design, implement, and continuously improve operational systems that enable effective delivery.

Requirements

12+ years of experience in operations, systems, or enablement roles within a services or project-based organization
Extensive experience with Wrike required
Experience designing and implementing cross-functional workflows and operating models
Strong understanding of operational systems, automation, and data integrity
Proven ability to translate strategic intent into practical execution
Strong leadership and cross-functional influence skills
Ability to balance structure with pragmatism in a fast-paced environment

Responsibilities

Design and maintain end-to-end workflows that span multiple departments (Sales to SOW to Pricing to Kickoff to Delivery to Reporting)
Define required handoffs, inputs, approvals, and artifacts at each stage
Clarify ownership and accountability at transition points between teams
Reduce ambiguity, rework, and dropped deliverables caused by unclear handoffs
Continuously improve workflows as strategy, services, or scale evolves
Own the strategy, configuration, and evolution of Wrike as an operational system
Translate workflow design and policy decisions into system behavior (fields, templates, automations, gating, permissions)
Ensure systems produce reliable, usable data
Evaluate when tools are being stretched beyond purpose and require redesign
Identify high-friction, high-volume operational activities suitable for automation
Implement AI and automation to reduce manual effort, improve consistency, and increase speed
Ensure automation aligns to real workflows, not theoretical use cases
Measure adoption and impact, not just deployment
Own the SOP operating model for the organization
Define what qualifies as an SOP versus guidelines or job aids, including structure, ownership, and review cadence
Maintain a single, trusted repository with version control and archival
Ensure SOPs reflect how work actually happens in systems and workflows
Retire outdated SOPs to eliminate ambiguity
Design and execute change plans for workflow, system, and policy changes
Own rollout plans, training, enablement materials, and adoption tracking
Monitor adoption and intervene when workarounds emerge
Partner with leadership to address resistance or misalignment
Ensure operational changes are sustained beyond initial rollout