Systems Administrator, Operational Tech
About The Position
We’re looking for a technically skilled and collaborative Systems Administrator, Operational Technology Systems to support and improve the critical systems that power electric utility operations. This role supports Operational Technology (OT) platforms including ADMS, OMS, SCADA, Advanced Systems, Mobile Field Client technologies, and OT/IT integrations such as IVR and AMI. Working closely with Operations, Engineering, and Technology teams, this position helps ensure OT systems are reliable, secure, and aligned with business and operational goals. The role includes troubleshooting and supporting critical production systems, leading system upgrades and improvement initiatives, coordinating with vendors and stakeholders, and contributing to ongoing grid modernization and operational technology projects.
Requirements
- Associate degree in computer sciences or related field
- Five or more years of hands-on OT / IT infrastructure work including systems like SCADA, ADMS, OMS etc.
- Five or more years of direct user interaction experience
- Current and valid driver’s license
- Bachelor’s degree in computer sciences or related field
- Three or more years of hands-on OT / IT infrastructure work including systems like SCADA, ADMS, OMS etc.
- Three or more years of direct user interaction experience
- Current and valid driver’s license
- Successfully completing a pre-employment background check and drug screen
Responsibilities
- Provide Tier 2/3 support for critical OT systems to minimize downtime and operational impact
- Troubleshoot system issues, perform root cause analysis, and coordinate resolution with internal teams and vendors
- Monitor system health, conduct log analysis, and support recovery activities
- Perform patch management, change management, and ongoing system maintenance
- Build and maintain strong working relationships with software vendors and business stakeholders
- Participate in an on-call support rotation
- Research, plan, test, and implement software patches and version upgrades
- Lead OT-related software upgrade and implementation projects while coordinating cross-functional teams and IT resources
- Coordinate testing activities, including user testing and user acceptance testing (UAT)
- Educate business stakeholders on OT platform capabilities such as ADMS and AMI
- Follow established change management methodologies and adoption frameworks
- Support quality assurance activities including requirements validation, test planning, and test case execution
- Develop expertise in OT business systems and recommend strategic technology improvements
- Support configuration updates and enhancements to resolve operational business issues
- Partner with business units to identify operational and process requirements
- Document business processes and support continuous improvement initiatives
- Stay informed on emerging technologies and utility industry best practices
Benefits
- medical/dental/vision insurance
- health savings account
- flexible spending accounts
- 401(k) plan with generous company matching and non-matching contributions and independent investment advisory services
- accrued PTO
- holiday pay
- tuition reimbursement
- recognition program
- employee referral program
- employee activities
- Company paid life insurance
- short-term disability
- long-term disability
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
