VP Online Experience & Growth

Mercury Insurance Services, LLC•Remote,

2d•$178,785 - $441,312•Remote

About The Position

The VP, Online Experience & Growth is responsible for leading the technology strategy, engineering execution, and platform modernization efforts that power Mercury’s digital growth agenda. This role owns end-to-end software engineering initiatives across quote, bind, onboarding, and related digital experiences with a clear focus on improving funnel performance, reducing defects and leakage, increasing conversion, and enabling scalable, efficient growth.

Requirements

Bachelor’s degree in Computer Science, Computer Engineering, Information Systems, or a related field, or equivalent combination of education and experience.
15+ years of software engineering experience, including 7+ years in senior engineering leadership roles with responsibility for multiple teams, platforms, and large-scale delivery.
Proven ability to lead large, high-performing software engineering organizations and develop strong managers and next-level leaders.
Strong experience delivering modern web, API, backend, integration, and platform solutions across complex business and technology environments.
Deep expertise in building scalable, secure, resilient, and maintainable distributed systems using cloud-native architecture and modern engineering practices.
Strong understanding of digital funnel optimization, customer journey design, experimentation, analytics, and performance improvement.
Experience leveraging AI, predictive modeling, and data-driven insights to improve decisioning, personalization, automation, and business outcomes.
Demonstrated success leading modernization initiatives such as cloud migrations, UI rebuilds, platform consolidation, and service integration.
Strong business acumen with the ability to connect engineering investments to growth, conversion, efficiency, and customer experience outcomes.
Excellent communication and executive presence, with the ability to influence technical and non-technical stakeholders.
Strong collaboration skills and the ability to work effectively across product, operations, QA, UAT, analytics, compliance, and business teams.
Proven ability to drive operational excellence and improve time to market, quality, and adoption through disciplined execution and continuous improvement.

Nice To Haves

Master’s degree in Computer Science, Engineering, Information Systems, Business Administration, or related field.
Experience leading customer-facing digital platforms with accountability for conversion, funnel performance, service reliability, and growth outcomes.
Experience with cloud modernization, platform transformation, workflow automation, and AI/ML-enabled product capabilities.
Experience in P&C insurance, financial services, or other regulated environments.

Responsibilities

Lead end-to-end software engineering initiatives that improve digital funnel performance, reduce system errors, and increase conversion across quote, bind, and onboarding experiences.
Define and execute the engineering vision, roadmap, and operating model for Mercury’s online experience and growth platforms.
Design, build, and modernize cloud-based applications and platform components, including migrations, UI rebuilds, and integrated service experiences that support scalable business growth.
Develop and deploy application features that improve customer and partner experience, including workflow automation, real-time status visibility, secure transaction capabilities, and self-service tools.
Apply AI and predictive modeling techniques to optimize decisioning, personalize user journeys, identify leakage or performance issues, and drive measurable improvements in operational efficiency and customer outcomes.
Establish and monitor key engineering, customer, and business performance metrics; use data and experimentation to improve conversion, reliability, speed, and adoption.
Lead large-scale modernization and transformation efforts, including platform simplification, service integration, legacy remediation, and cloud enablement.
Partner across product, QA, UAT, analytics, operations, and business teams to deliver high-impact releases on schedule and translate business priorities into technical solutions.
Build and lead high-performing engineering organizations by hiring strong talent, developing leaders, setting clear expectations, and fostering accountability, innovation, and continuous improvement.
Drive engineering excellence through strong architecture, secure development practices, observability, resiliency, automation, and disciplined release management.
Communicate technology strategy, priorities, risks, tradeoffs, and business impact to executive leadership and influence enterprise investment decisions.
Ensure systems within scope are secure, compliant, scalable, maintainable, and aligned with current and future business needs.

Benefits

Competitive compensation
Flexibility to work from anywhere in the United States for most positions
Paid time off (vacation time, sick time, 9 paid Company holidays, volunteer hours)
Incentive bonus programs (potential for holiday bonus, referral bonus, and performance-based bonus)
Medical, dental, vision, life, and pet insurance
401 (k) retirement savings plan with company match
Engaging work environment
Promotional opportunities
Education assistance
Professional and personal development opportunities
Company recognition program
Health and wellbeing resources, including free mental wellbeing therapy/coaching sessions, child and eldercare resources, and more