VP of Sales

MCI Careers•,

10d•Onsite

About The Position

MCI is a rapidly growing tech-enabled business services company with a significant call center presence and international operations. We offer Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions to various industries. Our contact centers utilize both on-site and remote agents with advanced technologies to improve customer journeys, scalability, and cost-efficiency. MCI is dedicated to providing an environment for professional career growth, continuous learning, and development within a globally expanding, industry-leading organization. We are seeking an experienced and strategic Vice President of Sales to lead our sales organization and drive business growth. This executive leadership role involves developing and executing sales strategies, building and mentoring high-performing teams, and strengthening client relationships to meet revenue targets. The VP of Sales will be instrumental in expanding market share, identifying new business opportunities, and ensuring long-term success. Collaboration with executive leadership will be key to shaping the company's sales vision, achieving sustainable growth, and establishing the organization as an industry leader. To be considered, candidates must complete a full application on the company careers page, including screening questions and a pre-employment test.

Requirements

Bachelor's degree in Business, Marketing, or a related field; MBA preferred.
10+ years of progressive sales experience, including at least 5 years in a senior sales leadership role.
Proven experience selling Business Process Outsourcing (BPO) or customer experience solutions.
Demonstrated success acquiring and growing enterprise client relationships.
Experience leading high-performing sales teams in a fast-paced, target-driven environment.
Strong understanding of contact center operations, customer experience, and outsourcing services.
Proven ability to negotiate and close complex, high-value contracts.
Excellent leadership, communication, presentation, and relationship management skills.
Experience using CRM platforms and sales forecasting tools.
Strong strategic planning, business development, and financial acumen.
Ability to travel as required for client meetings and industry events.

Nice To Haves

MBA preferred.

Responsibilities

Develop and execute the company's sales strategy to drive revenue growth and expand the BPO client portfolio.
Identify, pursue, and secure new business opportunities across target industries, with a focus on enterprise and mid-market clients.
Build and maintain executive-level relationships with prospective and existing clients to support long-term partnerships and account growth.
Lead, mentor, and develop a high-performing sales team, setting clear objectives and driving accountability for results.
Achieve and exceed revenue, pipeline, and profitability targets through strategic sales initiatives and effective account management.
Collaborate with operations, solutions, finance, and implementation teams to develop customized outsourcing solutions that meet client requirements.
Monitor sales performance, pipeline health, forecasting, and KPIs to ensure consistent achievement of business objectives.
Stay informed on BPO industry trends, competitor activity, and emerging customer needs to identify growth opportunities.
Partner with operations, marketing, finance, and executive leadership to ensure successful client acquisition, onboarding, and ongoing service delivery.
Represent the organization at industry events, conferences, and client meetings to strengthen brand awareness and generate new business opportunities.