VP of Operations

EMINENT•Cerritos, CA

About The Position

REVOLVE is seeking an experienced VP of Operations to lead and scale operations across e-commerce and retail. Reporting to the Chief Logistics and Customer Operations Officer, this leader will oversee warehouse, fulfillment, inventory, and retail operations while driving operational excellence, efficiency, and scalability. The role calls for a strategic, data-driven leader who can direct day-to-day operations while developing high-performing teams and scaling processes and capabilities to support continued growth. The VP of Operations will lead warehouse and e-commerce operations, retail fulfillment and facilities, and operational growth initiatives across REVOLVE, FWRD, and retail. The role owns inventory operations across distribution, e-commerce, and retail; partners with Merchandising, Planning, Finance, and store leadership; and develops operating plans, budgets, forecasts, performance metrics, and scalable processes. The position also drives continuous improvement, standardization, automation, and operational systems and integrations. A successful candidate works well in a dynamic environment with minimal supervision and is willing to pitch in as needed. Travel to distribution and retail locations is required as needed. The stated annual salary range is $190,000 to $220,000.

Requirements

Bachelor's degree required.
15+ years of progressive operations experience, primarily in e-commerce warehousing, fulfillment, and facilities management, including senior-level responsibility for large-scale operations.
Demonstrated experience driving productivity, process improvement, automation, and cost efficiencies.
Experience developing and managing operating budgets, forecasts, and performance metrics.
Proven track record of building and leading high-performing teams and developing operational leaders.
Experience leading high-volume e-commerce, retail, distribution, or fulfillment operations.
Proven experience scaling operations, including oversight of multiple facilities and/or locations.
Strong knowledge of warehouse operations, fulfillment, inventory management, and operational systems.
Proficiency in Microsoft Office, including Excel, PowerPoint, and Word.
Strategic orientation and ability to direct day-to-day operations while building scalable solutions.
Ability to set high standards and clear goals, drive execution, and act with a strong bias toward action.
Uses data to drive decisions and efficiency; strong problem-solving skills and focus on root causes.
Ability to navigate changing priorities and complexity.
Strong people leadership and communication skills, including the ability to build effective teams and organizational relationships.
Intellectual curiosity, willingness to embrace new challenges, and proactive identification of improvement opportunities.
Ability to work in a dynamic environment with minimal supervision.

Nice To Haves

Advanced degree.
Experience in a highly customer-oriented organization.
Experience with contemporary or luxury price points.
SQL experience.

Responsibilities

Lead warehouse operations and deliver high performance, productivity, and accuracy.
Oversee e-commerce order processing, fulfillment, shipping, returns, and reverse logistics.
Manage retail fulfillment and facilities.
Lead operational growth initiatives across REVOLVE, FWRD, and retail.
Build scalable operational processes to support company growth.
Develop operating plans for peak periods, launches, and business growth.
Refine and monitor operational KPIs and service levels.
Drive process improvement, standardization, automation, and scalability.
Optimize operational systems and integrations.
Establish operating procedures, controls, and business continuity plans.
Own inventory operations across distribution, e-commerce, and retail.
Partner with Merchandising, Planning, and Finance to support inventory and business plans.
Partner with store leadership on inventory, receiving, transfers, and facilities.
Develop and manage operating budgets and forecasts.
Drive efficiency through productivity, labor efficiency, inventory management, and process improvement.
Travel to distribution and retail locations as needed.
Build and lead high-performing teams and develop operational leaders.