VP of Operations - HVAC
About The Position
The Vice President of Operations is accountable for the design, execution, and ongoing effectiveness of the company’s operational system, including construction, service, and project management functions. The role ensures work is planned, executed, and completed profitably, predictably, and to standard by establishing clear accountability, documented processes, and measurable performance. The Vice President of Operations oversees operational performance and margin accountability across construction, service, and project management; leads the Construction Director, Service Director, and Project Manager; maintains disciplined project execution; coordinates operational planning and capacity; owns operational processes and standardization; and provides leadership with accurate, timely, actionable operational information.
Requirements
- Minimum 10 years of operations leadership experience.
- Demonstrated success managing operations through metrics and systems.
- Bachelor’s degree in business, Construction Management, Engineering, or a related field, or equivalent experience.
- Strong operational judgment.
- Ability to enforce standards consistently.
- Clear written and verbal communication.
- Ability to make independent decisions with appropriate escalation.
Nice To Haves
- HVAC, plumbing, or construction industry experience is strongly preferred.
Responsibilities
- Enforce standardized execution practices across construction, service, and project management.
- Prevent margin erosion from labor overruns, rework, and missed change orders.
- Ensure disciplined job and project kickoff, execution, and closeout.
- Align operational capacity with committed workload.
- Define roles and performance expectations for direct reports: the Construction Director, Service Director, and Project Manager.
- Coach leaders to manage through systems, KPIs, and cadence; enforce accountability without bypassing the chain of command; and develop leadership depth and succession readiness.
- Maintain clear project ownership and authority, standardized lifecycle control, schedule integrity, and scope control; prevent undocumented or unpaid work.
- Plan capacity across construction and service operations, coordinate project management with field execution, prevent overcommitment and reactive rescheduling, and maintain a consistent operational cadence.
- Define and enforce SOPs for critical operational functions, ensure they are trained and used, eliminate variation that creates inefficiency or risk, and support continuous improvement without disrupting execution.
- Define operational KPIs across construction, service, and project management; conduct weekly operational reviews with direct reports; manage by exception when results are out of range; and provide transparent upward reporting to executive leadership.
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What This Job Offers
Job Type
Full-time
Career Level
Executive
