VP of Hospitality

Norfolk Casino•Norfolk, VA

19d

About The Position

The VP of Hospitality works across departments and properties to maximize hotel occupancy, grow revenue, and improve business performance through operational insights and analytics. This role provides strategic leadership for hotel and property business plans, develops plans to meet long-term budgetary goals across Boyd Gaming properties, and promotes innovation, a positive organizational culture, and consistent brand standards. The position develops analytics to benchmark service levels, productivity, and profitability and support strategic decision-making. It leads the development and implementation of operational and hotel-room standards, including amenities, bedding, products, design, and safety, while advancing consistent hotel products, branded programming, and innovative hotel concepts. The VP also evaluates administrative effectiveness and identifies more efficient procedures and process consolidations. The role supports hotel and sales systems in coordination with Corporate IT; works with stakeholders and Group Sales Directors on occupancy goals, sales objectives, projections, rates, and revenue targets; and collaborates with Revenue Management and Central Reservation departments to maximize hotel revenue. The VP responds to market changes, explores revenue and technology opportunities, serves as a liaison to Corporate HR on hotel and sales positions, builds industry and community relationships, and develops strategic partnerships. Frequent travel to Boyd properties, conferences, and strategic meetings is required.

Requirements

Bachelor’s degree or equivalent experience in business, sales, or hotel administration.
Ten years of progressive experience and a proven track record in hotel management, food and beverage operations, or a related field.
Previous national hospitality brand experience overseeing multiple quality, service, and pricing segments.
Ability to build and foster a collaborative and cohesive culture.
Experience developing the design and opening of new hotels.
Diverse business experience with significant administrative responsibilities in a major corporation with multiple units.
Ability to thrive in a fast-paced environment.
Drive for quality, efficiency, and innovation.
Desire to solve complex challenges.
Ability to travel frequently to Boyd properties, conferences, and strategic meetings.
Excellent negotiation and communication skills, including the ability to tailor presentations to the audience.
Excellent analytical, decision-making, and problem-solving skills to assess and improve operational strategies.
Familiarity with and use of hotel business intelligence tools and software.
Ability to handle multiple projects with concurrent aggressive deadlines.
Ability to obtain and maintain certifications and/or licenses required by local gaming regulations.
Experience with change management, including developing and implementing solutions involving comprehensive transformations of operational practices.

Responsibilities

Work across departments and properties to maximize hotel occupancy, generate revenue growth, and improve business performance using operational insights and analytics.
Develop and implement plans to achieve long-term budgetary goals across Boyd Gaming properties.
Provide strategic leadership and guidance in executing hotel and property business plans.
Develop analytics to benchmark and improve service levels, productivity, profitability, and strategic decision-making.
Maintain consistency in Boyd Gaming hotel products and enhance the brand through branded programming and innovative hotel concepts.
Identify, create, and implement brand standards and best practices.
Lead the development, implementation, and maintenance of operational and hotel-room standards, including amenities, bedding, products, design, and safety.
Examine administrative effectiveness and develop more efficient procedures or process consolidations.
Assist Corporate IT with recommending, testing, installing, upgrading, and implementing hotel- and sales-related systems.
Help stakeholders establish realistic occupancy goals, sales objectives, projections, and hotel rates that support revenue increases and revenue targets.
Work directly with Group Sales Directors to ensure sales teams meet goals and commitments.
Collaborate with Revenue Management and Central Reservation departments to maximize hotel revenue potential.
Respond to changing market conditions and trends, explore revenue and technology opportunities, and encourage property directors to do likewise.
Liaise with Corporate HR to assist with and recommend changes, enhancements, restructuring, or consolidation of key hotel and sales positions.
Network within the industry and community, stay informed about market and industry trends, and explore strategic partnerships.
Perform other duties as assigned by management.