VP of Hospitality
About The Position
The VP of Hospitality works across departments and properties to maximize hotel occupancy, generate revenue growth, and improve business performance through operational insights and analytics. The role develops and implements plans to achieve long-term budgetary goals across Boyd Gaming properties and provides strategic leadership in executing hotel and property business plans. It drives innovation, supports a positive organizational culture, and ensures brand consistency and high standards. The VP develops analytics to benchmark and improve service levels, productivity, and profitability; maintains consistency in hotel products; and advances branded programming and hotel concepts to exceed guest expectations and increase revenue. The role creates and implements brand standards and best practices, and leads the development and maintenance of operational and hotel-room standards, including amenities, bedding, products, design, and safety. The position also improves administrative effectiveness and procedures, assists Corporate IT with hotel- and sales-related systems, and works with stakeholders to set occupancy goals, sales objectives, projections, and rates. It partners with Group Sales Directors, Revenue Management, and Central Reservation departments to meet goals and maximize revenue. The VP responds to market changes, explores revenue and technology opportunities, liaises with Corporate HR on hotel and sales positions, networks within the industry and community, monitors trends, and develops strategic partnerships. Other duties may be assigned by management.
Requirements
- Bachelor’s degree or equivalent experience in business, sales, or hotel administration.
- Ten years of progressive experience and a proven track record in hotel management, food and beverage operations, or a related field.
- Previous national hospitality brand experience overseeing multiple quality, service, and pricing segments.
- Ability to build and foster a collaborative and cohesive culture.
- Diverse business experience with significant administrative responsibilities in a major corporation with multiple units.
- Ability to thrive in a fast-paced environment.
- Drive for quality, efficiency, and innovation.
- Desire to solve complex challenges.
- Ability to travel frequently to Boyd properties, conferences, and strategic meetings.
- Excellent negotiation and communication skills, with the ability to adapt presentations to the audience.
- Excellent analytical, decision-making, and problem-solving skills to assess and improve operational strategies.
- Familiarity with and use of hotel business intelligence tools and software.
- Ability to handle multiple projects with concurrent aggressive deadlines.
- Ability to obtain and maintain certifications and/or licenses required by local gaming regulations.
- Experience with change management, including developing and implementing solutions involving comprehensive transformations of operational practices.
Nice To Haves
- Experience in designing and opening new hotels.
Responsibilities
- Provide strategic leadership and guidance in executing hotel and property business plans.
- Develop analytics to benchmark and enhance service levels, productivity, and profitability, and to support strategic decisions.
- Maintain consistency in Boyd Gaming’s hotel products and enhance the brand.
- Drive branded programming and innovation in hotel concepts to exceed guest expectations and enhance revenue.
- Identify, create, and implement brand standards and best practices.
- Lead the development, implementation, and maintenance of operational and hotel-room standards, including room amenities, bedding, products, design, and safety.
- Examine administrative effectiveness and develop more efficient procedures or consolidated processes.
- Assist Corporate IT in recommending, testing, installing, upgrading, and implementing hotel- and sales-related systems.
- Help stakeholders develop occupancy goals, sales objectives, projections, and hotel rates that support revenue increases and occupancy goals.
- Work with Group Sales Directors to ensure sales teams meet goals and commitments.
- Collaborate with Revenue Management and Central Reservation departments to maximize hotel revenue potential.
- Respond to changing market conditions and trends, explore revenue and technology opportunities, and encourage property directors to do the same.
- Liaise with Corporate HR and assist with or recommend changes, enhancements, restructuring, replacement, or consolidation of key hotel and sales positions.
- Network within the industry and community to gain insight and share information.
- Stay informed about market and industry trends.
- Explore and develop strategic partnerships.
- Perform other duties as assigned by management.
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What This Job Offers
Job Type
Full-time
Career Level
Executive
