VP of Growth and Market Development

Sycurio

17h•Hybrid

About The Position

Sycurio is entering a new phase of growth, evolving from its historical success in voice and contact-centre payment solutions to a broader payments platform supporting multiple channels, customer journeys, and buying centers. This expansion increases the market opportunity, requiring engagement with stakeholders across Payments, Customer Experience, Digital, Technology, and Business Transformation. The role will also focus on untapped opportunities within the existing customer base and the growing ecosystem of technology and channel partners. The VP Growth & Market Development will be responsible for building and scaling Sycurio's next-generation growth engine, driving growth from new customer acquisition, installed-base expansion, and ecosystem-led growth. This is a commercially minded growth leadership role focused on identifying new markets, uncovering new buying centers, building partner-led opportunities, and creating repeatable revenue-generating motions.

Requirements

Significant experience leading growth within a B2B SaaS, payments, customer experience, or technology business.
Proven track record of building pipeline and revenue at scale.
Combination of strategic thinking and operational execution.
Experience developing new markets, engaging complex buying groups, and creating repeatable growth motions.
Experience driving customer expansion and ecosystem-led growth is particularly important.
Comfort operating in a scale-up environment.
Experience leading distributed teams (supporting Indian timezone).
Experience working closely with executive stakeholders.
Motivated by building something new and creating growth where others see complexity.
Modern approach to growth, leveraging data, technology, and automation.
Ability to build repeatable competitive advantage through smarter systems, stronger insight, and more effective execution.

Nice To Haves

Experience in the payments industry.
Experience with conversational AI providers, cloud platforms, telecommunications providers, and adjacent technologies.

Responsibilities

Define and lead Sycurio's growth strategy, ensuring marketing, business development, customer expansion, and ecosystem initiatives work together to create sustainable pipeline and revenue growth.
Develop a structured approach to growth within the existing customer base, identifying whitespace opportunities, expanding relationships beyond traditional contact-centre stakeholders, and creating targeted programs for adoption across new use cases, teams, and channels.
Lead the development of an ecosystem growth strategy, strengthening existing partnerships and identifying new opportunities across contact-centre platforms, conversational AI providers, payment service providers, cloud platforms, telecommunications providers, and adjacent technologies.
Continue to lead demand generation and growth marketing activities, ensuring clear alignment between market opportunities, pipeline generation, and commercial outcomes.
Create a growth organization that can adapt faster, learn faster, and identify opportunities earlier than competitors.
Leverage data, technology, and automation to improve customer understanding, market development, buying group engagement, and revenue opportunity creation across new prospects, existing customers, and strategic partners.
Focus on building repeatable competitive advantage through smarter systems, stronger insight, and more effective execution.
Understand and diagnose Sycurio's market position, growth opportunities, and commercial priorities within the first 30 days.
Establish strong relationships with key stakeholders across the executive team, Sales, Product, Customer Success, and Revenue Operations within the first 30 days.
Complete a comprehensive assessment of current growth performance across new customer acquisition, customer expansion, and ecosystem channels within the first 30 days.
Evaluate the current customer base to understand penetration, stakeholder coverage, and expansion potential within the first 30 days.
Assess the existing partner ecosystem and identify opportunities to strengthen or expand strategic relationships within the first 30 days.
Review current growth processes, technology stack, and use of data, automation, and AI to support pipeline generation within the first 30 days.
Identify key growth constraints, immediate opportunities, and areas requiring investment or focus within the first 30 days.
Translate insights into a clear growth plan and begin execution within the first 60 days.
Present a unified growth strategy aligned to revenue objectives and built around new customer acquisition, existing customer expansion, and ecosystem-led growth within the first 60 days.
Define target buyer groups beyond the traditional contact-centre audience, including priorities across Payments, Customer Experience, Digital, Technology, and Transformation functions within the first 60 days.
Complete stakeholder and whitespace analysis across a defined group of priority customer accounts within the first 60 days.
Establish a framework for customer expansion and account-based growth within the first 60 days.
Identify priority ecosystem segments and agree on an activation plan for key strategic partners within the first 60 days.
Introduce initial improvements to growth processes, reporting, and intelligence capabilities to improve visibility of opportunities and buying signals within the first 60 days.
Demonstrate that the foundations of the new growth model are in place and beginning to generate measurable results within the first 90 days.
Establish a clear and repeatable growth operating model across all three growth engines within the first 90 days.
Map priority customer accounts, identify key whitespace opportunities, and launch targeted expansion programs within the first 90 days.
Operationalize new buyer personas across marketing, BDR, and sales activities within the first 90 days.
Engage strategic ecosystem partners with joint plans established and initial pipeline activity underway within the first 90 days.
Ensure early pipeline generation is visible across new customer acquisition, customer expansion, and ecosystem growth initiatives within the first 90 days.
Establish a more intelligence-led growth capability, improving how the business identifies opportunities, prioritizes activity, and coordinates execution across teams within the first 90 days.
Be recognized by the leadership team as a trusted growth leader with a clear plan for scaling the next phase of the business within the first 90 days.