VP of Client Management; O500 (Hybrid; Carolinas)

Cigna Group • Charlotte, NC

10d • Hybrid

About The Position

Lead with impact and shape the future of client partnerships. As Vice President, Client Management, you will drive growth, strengthen client relationships, and lead high-performing teams to deliver meaningful outcomes for clients and the business. You will play a critical role on the Market’s Senior Executive team, helping translate strategy into results while fostering a culture of collaboration, accountability, and innovation.

Requirements

• Minimum 5 years of industry-related experience.
• Minimum 3 years of people leadership or management experience.
• Demonstrated experience driving growth, retention, and financial performance.
• Strong analytical and strategic thinking skills.
• Proven ability to lead teams, influence stakeholders, and deliver results.

Nice To Haves

• Bachelor’s degree.
• Sales or consultative client management experience.
• If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

Responsibilities

• Own account management performance, driving persistency, growth, and earnings across the market.
• Develop and execute strategic plans that improve client retention and expand product solutions.
• Lead and coach client management teams to deliver strong day-to-day execution and long-term results.
• Monitor key metrics and dashboards to identify trends, risks, and opportunities for improvement.
• Strengthen market reputation through consultative engagement and value-driven client solutions.
• Partner with underwriting and cross-functional teams to optimize financial outcomes and client strategies.
• Drive renewal, retention, and bid prevention strategies to sustain long-term client relationships.
• Build and maintain strong producer and industry relationships to support business growth.
• Lead talent strategy by coaching leaders, developing successors, and building a strong pipeline of talent.

Benefits

• Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality.

What This Job Offers

• Job Type: Full-time
• Career Level: Executive
• Education Level: Associate degree