VP of Business Transformation

Gulf Winds Credit Union • Pensacola, FL

3d • $139,000 - $170,000 • Onsite

About The Position

The Vice President of Business Transformation leads Gulf Winds' ongoing organizational evolution. This senior leadership role drives the effort to modernize the credit union through the high-level integration of strategy, technology, and data. By positioning innovation at the core of the credit union's operations, the VP of Business Transformation empowers the organization to navigate a continuous journey of transformation, delivering superior value both to our members and team members. This role will bridge the gap between the credit union's visionary strategy and operational excellence. The position will collaborate with fellow business leaders to convert high-level goals into measurable operational outcomes by implementing advanced technical capabilities and fostering a data-driven culture. A critical focus of this role is optimizing the member relationship through the online banking channel, ensuring all products prioritize user experience and exceed service standards. The Vice President of Business Transformation provides oversight, strategic direction, and budgetary goals for the following functional areas:
' Online Banking: Directing the evolution of mobile and web delivery platforms to ensure a frictionless member experience that exceeds expectations.
' Project Services: Overseeing the Project Services team to ensure disciplined execution, resource allocation, and timely delivery of enterprise initiatives.
' Payments: Managing the strategic roadmap for payment systems, including credit/debit operations, ACH, wire transfers, and emerging real-time payment technologies.
' Business Intelligence: Ensuring adherence to an analytical framework and the utilization of the appropriate data analysis tools to transform raw data into actionable business insights.

Requirements

• Five years to eight years of similar or related experience.
• Substantial working knowledge of user experience assessment and improvement, online banking channel provider, and project service delivery methodologies.
• A significant level of trust and diplomacy is required, in addition to normal courtesy and tact.
• Work involves extensive personal contact with others and is usually of a personal or sensitive nature.
• Work may involve motivating, influencing, or training others.
• Outside contacts become important and fostering sound relationships with other entities (companies and/or individuals) becomes necessary and often requires the ability to influence and/or sell ideas or services to others.
• Ability to lead at a program level User Experience improvement and technical Business Transformation adoption.
• Demonstrated strong analytical and problem-solving abilities to identify system bottlenecks and assess risks.
• Must have excellent resource management and communication skills.
• Ability to discuss technical issues effectively with other technical professionals as well as non-technical leaders.
• Strong knowledge of IT service management principles, frameworks, and best practices.
• Ability to read, write, comprehend, and speak English clearly.

Nice To Haves

• A master's degree is a plus.

Responsibilities

• Serves as the strategic lead for online banking, ensuring all member-facing products prioritize a seamless and intuitive user experience. Continuously assess member feedback, product roadmap, and market trends to optimize products and deepen member relationships through an exceptional online banking experience monitored through by meeting or exceeding Service Level Agreements (SLA). Reports routinely on online banking channel and user experience audits/assessments as well as Disaster Recovery preparedness
• Oversee the credit union’s data correlation and creation of actionable insights for leadership. Promote enterprise-wide data literacy, empowering business units to make informed, data-backed operational decisions. Champion a culture of continuous improvement, helping the organization transition from legacy thinking to an highly adaptable, innovation-first mindset. Facilitates continuous process improvement and delivers recommendations for improving technology and efficiencies. Responsible for overseeing proper testing, training, processes, procedures, and communication when implementing new products, features, or upgrades.
• Builds and mentors a high-performing, multi-disciplinary team focused on project management, data science, and technology adoption. Oversee departmental budgets and ensure strategic allocation of funds for maximum organizational impact. Oversees the management of assigned vendor relationships, contracts, renewals, and spend reconciliation. Coaches assigned leaders to improve the performance and effectiveness of their teams.
• Participates in planning for the Division, Group, and Credit Union to select and implement the appropriate methods, technologies, and partners to meet the evolving needs of the Credit Union and its members. Responsible for ensuring compliance with approved policies and procedures within assigned areas. Develops procedures, process improvements, and quality controls; reviews laws and regulations that impact compliance concerning division functions; and submits recommendations for change where applicable.
• Participates as a member of the Senior Leadership Team in strategic/tactical planning, budgeting, resource allocation, SLA negotiation, technology selection, and overall execution.
• Directs business transformation initiatives as needed.
• Performs other job-related duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Executive