VP, IT Operations

CULTURAL EXPERIENCES ABROAD LLC • Phoenix, AZ

12h • $190,000

About The Position

As the Vice President, IT Operations & Delivery, you will lead execution, delivery, and operational excellence across the technology organization. You’ll be responsible for ensuring that technology initiatives are delivered effectively, systems operate reliably, and the organization is positioned to scale. In this role, you’ll serve as a key partner to the CIO and senior leadership team, translating strategic priorities into execution while driving accountability, efficiency, and continuous improvement across IT.

Requirements

• Private equity-backed company experience, with direct exposure to value creation and performance-driven environments
• M&A experience, including due diligence, integration, or systems consolidation
• Experience operating in a $250M+ revenue organization
• Proven track record of leading IT operations and/or delivery functions
• Demonstrated experience scaling teams, systems, and processes
• Strong execution orientation with the ability to balance strategic thinking and hands-on involvement
• Experience leading cross-functional initiatives with measurable business impact

Nice To Haves

• Experience in high-growth or rapidly evolving environments
• Background in startup or early-stage companies
• Familiarity with modern technology stacks, cloud infrastructure, and enterprise platforms

Responsibilities

• Lead end-to-end delivery of IT initiatives across application development, infrastructure, and enterprise systems
• Establish and maintain consistent delivery frameworks, ensuring predictability, transparency, and alignment with business priorities
• Drive execution discipline across teams, including sprint planning, prioritization, and milestone tracking
• Oversee day-to-day IT operations, including service delivery, incident management, and system performance
• Improve operational maturity through defined SLAs, KPIs, and service management practices
• Ensure high availability, reliability, and performance of core systems
• Design and implement scalable processes, systems, and organizational structures to support business growth
• Identify and address operational inefficiencies through automation and process improvement
• Support cost optimization initiatives while maintaining service quality
• Lead and develop senior leaders across application development and IT operations
• Partner with business stakeholders to align technology execution with organizational priorities
• Foster a culture of accountability, collaboration, and continuous improvement
• Act as a key execution partner to the CIO, supporting the delivery of the technology roadmap
• Translate high-level strategy into actionable plans and measurable outcomes
• Contribute to long-term planning, including system modernization and technology simplification initiatives

Benefits

• Wellness & Snacks (In-Office): Fresh Fruit Wednesdays, coffee bar, wellness room, and ergonomic workspaces.
• Time Off & Giving Back: 12 paid holidays, generous PTO, and up to 8 hours paid volunteer time—because balance matters.
• Support for Your Whole Life: Comprehensive health, dental, and vision coverage, benefits for domestic partners, paid parental leave, and compassionate time off for life events—because caring for your loved ones matters.
• Fun & Community: We encourage team connection and celebration, from office events to informal get-togethers and virtual hangouts—exact activities vary by team.

What This Job Offers

• Job Type: Full-time
• Career Level: Executive
• Education Level: No Education Listed