VP, Operations

Warner Music Group•Los Angeles, CA

2d•$150,000 - $200,000•Onsite

About The Position

The Vice President, Operations will oversee the operational backbone of WMX (Merchandise & D2C), ensuring teams, systems, and processes scale efficiently while remaining flexible, creative, and artist-first. This role is responsible for translating strategy into execution across merchandise production, ecommerce operations and marketing, touring (merchandise and vip), retail and licensing operations, fulfillment, and global logistics. This role will also be responsible for overseeing and improving cross-functional communication and operational alignment between WMX, finance, label teams, global marketing, other internal Warner Music Group partners, and key external vendors and service providers.

Requirements

Experience working with or alongside artist management companies and or labels
Deep hands-on experience with operations systems, financial systems and day to day operations of a merchandise and/or D2C company
Demonstrated ability to independently learn, implement, and scale new technologies
Ability to collaborate effectively across creative, social, e-commerce, and operations teams
Clear communicator with the ability to bring structure to complex, cross-functional environments
Highly analytical with a creative, growth-oriented mindset

Nice To Haves

7 - 10 years of experience in an operational or similar role
Experience leading or supporting ERP system selection, implementation, and integration across finance, inventory, and ecommerce operations.
Strong financial and operational forecasting background, with experience partnering closely with finance on budgeting, margins, and inventory planning.
Experience managing global supply chains, logistics, and international distribution at scale.
Deep understanding of ecommerce platforms and marketing operations, including how campaigns, CRM, and site performance impact operational execution.

Responsibilities

Own and evolve operational strategy across WMX, balancing efficiency, speed, and quality
Coordinate implementation and updates of operation standard operating procedures, including production workflows, inventory management, ecommerce operations, fulfillment, customer service, and management of licensing activities
Establish clear workflows and communication frameworks across WMX, labels, global marketing, internal WMG stakeholders, and external partners
Build and maintain scalable processes that support global growth and complex artist campaigns
Identify operational risks, bottlenecks, and inefficiencies and proactively solve them
Develop KPIs, reporting, and accountability frameworks across operations
Act as a key operational partner to finance and legal on forecasting, budgets, contracts, and compliance