VP for IT Operations & Security, North America
About The Position
The VP for IT Operations and Security is responsible for the reliable, secure, and effective operation of Talon’s technology environment across Talon North America. The role acts as the regional IT and Security lead based in New York while working closely with Talon’s global technology, security, and engineering teams. This role combines operational IT management, security governance delivered through managed service providers (MSPs), and coordination with Talon’s engineering teams responsible for the company’s bespoke platforms. The VP ensures that staff can operate effectively, that applications run reliably, and that Talon’s security and governance standards are maintained across the region. Success looks like: stable and secure IT operations in North America, rapid resolution of technology issues impacting staff and platforms, strong coordination with global teams in the UK and India, and consistent adherence to Talon’s security and compliance standards aligned with recognized frameworks such as SOC 2 and the NIST Cybersecurity Framework. Shape the technology foundation of a leading independent OOH agency. Get exposure to a modern cloud stack, and join a culture that values clarity, craft, and long-term stewardship—alongside the pace of delivery.
Requirements
- 7–10 years in IT operations, infrastructure management, or enterprise technology roles.
- Strong experience supporting modern enterprise environments including Microsoft 365, endpoint management platforms, networking, and cloud infrastructure.
- Experience overseeing security services delivered through MSPs and ensuring alignment with recognised frameworks such as SOC 2 and NIST.
- Proven ability to manage external IT providers, define service expectations, conduct service reviews, and ensure vendor accountability.
- Experience working with software engineering teams to diagnose and resolve issues in internally developed platforms or enterprise applications.
- Strong ability to work across international teams and coordinate between business users, IT vendors, and software engineering teams.
- A structured and pragmatic approach to diagnosing issues, managing incidents, and improving operational processes.
Responsibilities
- Act as the primary IT lead for Talon North America operations, ensuring reliable workplace technology, connectivity, and infrastructure for the New York office and regional staff.
- Ensure the North American technology environment aligns with Talon’s global governance framework including identity management, device security, monitoring, vulnerability management, and incident response procedures.
- Govern external managed service providers responsible for infrastructure support, security monitoring, endpoint management, and workplace technology services. Define service level expectations, conduct structured service reviews, monitor performance metrics, and ensure partners deliver services aligned with Talon’s global standards.
- Ensure MSP-delivered security capabilities such as endpoint protection, identity security, vulnerability management, monitoring, and incident response operate effectively. Security practices must align with recognized frameworks including SOC 2 controls and the NIST Cybersecurity Framework.
- Oversee MSPs responsible for supporting Talon North America end-user devices, workplace collaboration tools, and office network infrastructure. Ensure high-quality support for device lifecycle management, connectivity, and workplace technology.
- Coordinate resolution of IT incidents and service requests across MSPs, internal teams, and engineering groups. Ensure incidents are prioritized correctly, escalated appropriately, and resolved efficiently.
- Work closely with Talon’s engineering teams in the UK, North America, and India to triage and manage application issues affecting Talon’s proprietary platforms.
- Act as the bridge between Talon North America business teams and the global technology organization, coordinating closely with UK technology leadership and engineering teams across multiple regions.
- Ensure employees have reliable tools, systems, and support that allow them to operate efficiently across Talon’s platforms and collaboration systems.
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What This Job Offers
Job Type
Full-time
Career Level
Executive
Education Level
No Education Listed
