VP, Global Sales Operations

Genesys•Raleigh, NC

1d•$213,200 - $375,000•Remote

About The Position

The Vice President, Global Sales Operations is a strategic and operational leader responsible for driving sales and partner performance, scalability, and efficiency across Genesys. This role partners closely with Sales, Marketing, Finance, and Customer Success leadership to align execution with company growth initiatives while fostering a culture of innovation, accountability, and data-driven decision-making.

Requirements

Demonstrate strategic thinking by connecting operational execution to broader business outcomes
Apply strong analytical rigor to synthesize data into actionable insights
Exhibit executive presence with clear, confident, and influential communication
Leverage deep operational expertise in SaaS sales motions, metrics, and pipeline management
Champion innovation through the use of AI and automation to drive productivity gains
Lead and scale high-performing, distributed teams effectively
Bring 10 or more years of leadership experience in Sales or Revenue Operations within high-growth environments
Demonstrate proven success leading global teams and managing senior leaders
Possess strong familiarity with modern sales technology including CRM systems, forecasting tools, analytics platforms, and AI solutions
Show a track record of improving forecasting accuracy, pipeline health, partner performance, and sales productivity
Have experience working directly with executive leadership and contributing to board-level discussions
Operate with a collaborative mindset and strong bias for action across cross-functional teams

Responsibilities

Lead and develop a high-performing global sales operations function across regions
Establish clear operating rhythms and accountability models for sales and partner leadership
Foster a culture of data-driven decision-making, continuous improvement, and innovation
Serve as a trusted advisor to the Chief Sales Officer and executive leadership team
Deliver clear, concise, and insight-driven executive communications including QBRs, forecasts, and board-level narratives
Influence strategic decisions through compelling, data-driven storytelling
Build frameworks to identify leading indicators across pipeline, forecasting, and deal qualification
Translate complex data into actionable insights that inform sales strategy and execution
Anticipate risks and opportunities early to enable proactive decision-making
Drive inspection discipline at the deal level to ensure pipeline accuracy and forecast reliability
Partner with sales leadership on large, strategic deals to improve win rates and sales cycle efficiency
Implement scalable processes that balance operational consistency with field flexibility
Define and execute the vision for AI-enabled sales operations including forecasting, activity insights, and deal scoring
Partner with Revenue Operations teams to modernize and optimize sales processes through automation