VP, Global Bids

Sotheby's•New York, NY

About The Position

Sotheby's, established in 1744, is a renowned institution for art and luxury objects, operating through auctions, private sales, and retail. With expertise in 70 selling categories and a global network across 40 countries, Sotheby's offers a diverse range of items including art, jewelry, watches, wine, and design, as well as real estate through RM Sotheby's and Concierge. Sotheby's Financial Services provides capital solutions for collectors worldwide. The company's new global headquarters is located at the iconic Breuer building at 945 Madison Avenue in New York City. This role transforms Bids from a regional function into a globally coordinated model with consistent standards, coverage, and service levels. The VP is accountable for improving bidder conversion, speed, and experience through simplified workflows, data-driven decision-making, and close partnership with Product & Technology. Operating at both strategic and executional levels, this leader will set the vision while redesigning how work gets done, shifting the function from activity management to a system built for scale, speed, and consistency.

Requirements

10+ years in operations, client experience, or auction/bids environments with global scope
Strong analytical capability; advanced Excel required
Experience building dashboards and working with operational data
Experience in operations, consulting, or process improvement roles
Strong presentation and visual storytelling skills

Nice To Haves

Exposure to automation tools or process optimization preferred

Responsibilities

Define and execute a global bids strategy aligned to client experience and growth priorities
Build a follow-the-sun coverage model ensuring consistent global support
Establish global standards for registration, approvals, escalations, and execution
Optimize work allocation across regions to improve efficiency and specialization
Drive standardization while maintaining necessary regional nuance
Own the end-to-end bidder journey from registration through post-sale
Remove friction to create a faster, clearer, premium client experience
Redesign communications and service interactions for consistency and brand alignment
Improve conversion and reduce drop-off using data and client insights
Ensure high-touch support for VIP and complex scenarios
Build and manage a global scorecard covering speed, conversion, SLAs, and satisfaction
Use funnel analysis and journey mapping to identify bottlenecks and drive improvement
Lead with data, embedding measurable performance management across regions
Partner with Technology to modernize the bidding ecosystem and automate workflows
Own bids-related system enhancements to ensure scalability and adoption
Embed KYC and AML seamlessly into the bidding journey
Standardize bidder verification processes across regions
Ensure alignment with Conditions of Business and regulatory requirements
Define protocols for escalations, outages, and high-risk scenarios
Balance regulatory rigor with a premium client experience
Lead and develop a global team of Bids leaders (AVPs, Managers)
Set performance expectations and coach leaders toward data-driven, problem-solving mindsets
Build training programs, career pathways, and global bench strength
Drive cross-training, including clerking capability, and clarify ownership across teams