VP, General Manager

2U•Crystal City, TX

2d•$164,000 - $192,600•Hybrid

About The Position

At 2U, we are all in on purpose. We are motivated by our mission – to make learning limitless– and connected by our shared passion to deliver world-class higher education at scale. As the parent company of edX, a leading online learning platform, 2U powers thousands of higher education offerings – from free courses to full degrees. Together with our college, university, and corporate partners, we are helping accelerate careers and transform lives. We’re seeking a dynamic, entrepreneurial, and strategic leader to serve as the VP/General Manager across a number of 2U's key partner portfolios within its Alternative Credentials Business. This role is responsible for the overall ownership, growth, and success of 2U’s partnerships. The ideal candidate will bring exceptional relationship-building skills, deep business acumen, and a proven ability to drive revenue growth and business results across multiple dimensions. Key accountability areas include managing partner contracts, driving strong partner sentiment (as measured by NPS), and ensuring the ongoing growth and health of alternate credential portfolios. This leader will play a critical role in aligning internal and external stakeholders, identifying new opportunities, and fostering a collaborative, results-driven partnership.

Requirements

Bachelor's degree required
Demonstrated expertise and capability to drive strategy and growth concepts, practices and procedures
7-10 years’ experience managing external clients/partners and leading large scale internal operations
Record of success with entrepreneurial approach to building and sustaining effective partnerships and business operations in both dynamic matrix environment and established environment

Nice To Haves

Master’s preferred
Confident decision-making abilities and an ability to lead people in order to get results
Proven success in a matrix management environment
Strong organizational and communication skills with the ability work and contribute in a team environment
Enthusiasm and the ability to thrive in an atmosphere of constant change
Professional development experience, an eye for internal talent
Finance acumen (budgets, financial models, etc.)
Ability to work with a diverse team in a fast-paced environment
Focused on achieving defined results, and exceeding goals and objectives
Excellent relationship management skills, preferably with Sr. level external stakeholders
Strong attention to detail, adherence to deadlines, and excellent follow through
Ability to think critically and identify potential issues before they arise
Excellent interpersonal and oral and written communication skills required
Excellent listener balanced with ability to challenge colleagues constructively and stimulate the thinking of others

Responsibilities

Serve as the primary relationship manager for partners, building deep, trusted partnerships with Dean/Provost-level and other senior leaders.
Act as the escalation point for complex issues, ensuring timely resolution and maintaining a high level of partner satisfaction.
Maintain awareness of partner sentiment through regular check-ins, feedback loops, and proactive communication, driving continuous improvement.
Understand and address partner concerns swiftly to preserve long-term collaboration and satisfaction.
Own accountability for revenue growth and performance across alternate credential partner portfolios.
Monitor financial health and revenue-driving metrics across all partner portfolios to ensure consistent, sustainable growth.
Leverage data to identify opportunities for upselling, cross-selling, and optimizing ROI.
Lead the identification, development, and closing of new product opportunities together with partner leadership. Work collaboratively with BD to drive net new partner opportunities.
Collaborate cross-functionally to support business development activities, ensuring alignment with market trends and partner goals.
Drive pipeline growth through strategic insight into competitive positioning and academic innovation.
Strategically manage the health and performance of the partner's portfolio, with a focus on growth, innovation, and long-term sustainability.
Regularly review portfolio metrics and performance data to drive improvements and inform strategic decisions.
Align product offerings with partner strengths and market demand to optimize enrollment and academic quality.
Own the strategic development, review, and negotiation of partner contracts to ensure alignment with 2U’s business objectives and the partner’s goals.
Ensure adherence to contractual obligations and manage renewals, amendments, and expansions to support long-term partnership viability.
Mitigate risk by maintaining oversight of compliance and identifying potential contractual challenges early.
Work with the overall Partnerships org and cross-functional teams to design, implement, and continuously evolve GLF strategies in close collaboration with university stakeholders to unlock sustainable program and revenue growth.
Lead cross-functional planning efforts, ensuring seamless alignment between GLF strategies, partner goals, and internal operational priorities.
Stay ahead of educational trends and competitive dynamics to inform strategic pivots, enabling the timely adaptation of GLF approaches to meet evolving market demands.
Champion and support the execution of strategic revenue-driving initiatives, ensuring internal teams are equipped to land and scale impactful GLF programs.
Focus GLF execution on measurable outcomes that enhance the value delivered to partners, supporting long-term institutional success.