VP, Digital Technology (Consumer)

Chubb•Jersey City, NJ

1d•$200,000 - $230,000

About The Position

As VP, Digital Technology on the Digital Consumer team within Personal Lines, you will shape the technology strategy that drives growth, deepens customer engagement, and improves digital experiences for affluent and high-net-worth customers. You will influence how customers and partners interact with Chubb by delivering web, mobile, and embedded insurance experiences. You will lead a global team of more than 50 technology professionals, establish the operating model and culture needed to deliver at scale, and manage a multi-million-dollar budget. In partnership with business, product, and finance leaders, you will accelerate innovation, improve delivery speed and reliability, and support growth in the Personal Lines business. The role covers multi-year technology strategy, engineering delivery across web, mobile, backend, and cloud platforms, vendor and platform relationships, AI adoption, and the security, privacy, accessibility, and regulatory compliance of digital solutions. Compensation is $200,000 to $230,000, with the specific offer depending on skills and other factors. The role may also be eligible for a discretionary annual incentive program. The pay range may be adjusted for geographic differentials.

Requirements

10–15 years of progressive technology leadership experience, including 5 or more years in a VP-level or equivalent role leading large, globally distributed engineering teams in a consumer-facing digital environment.
Proven track record developing and scaling digital and ecommerce solutions across web, mobile, backend, and cloud platforms.
Hands-on engineering experience and deep technical credibility across modern technology stacks.
Demonstrated experience managing multi-million-dollar capital and operating expense budgets, with strong financial acumen and ability to connect technology investments to business outcomes.
Experience using AI to optimize software development lifecycle processes and build or enhance AI-powered customer-facing products and interfaces.
Experience managing vendor, systems integration partner, and platform relationships across content, commerce, and marketing technologies, such as Adobe and Salesforce.
Experience supporting partner and API-based integrations, including embedded product or insurance capabilities.
Ability to collaborate with product, marketing, UX, design, and senior business and technology stakeholders to translate strategy into execution.
Bachelor's or Master's degree in Computer Science or a related field.

Nice To Haves

Industry experience in insurance is preferred.
Candidates from retail, consumer packaged goods, or hospitality with equivalent consumer digital experience are encouraged to apply.

Responsibilities

Define and drive a multi-year digital technology strategy for consumer-facing solutions, aligning roadmap investments to business priorities and large-revenue growth targets across PRS.
Lead, develop, and scale a globally distributed team of more than 50 engineers, architects, and technology professionals, fostering accountability, innovation, and customer focus.
Own and manage a multi-million-dollar capital and operating expense budget, including financial governance, resource allocation, and delivery of measurable business value.
Partner with digital product, marketing, UX, design, and senior business and technology leaders to align technology capabilities with customer experience goals and multi-year business planning.
Oversee Agile engineering delivery across web, mobile, backend, and cloud platforms, including Adobe, Salesforce, and internal insurance systems.
Manage vendor, systems integration partner, and platform relationships across content, commerce, and marketing technologies.
Champion AI to optimize the software development lifecycle and power customer-facing interfaces, and support partner integrations for embedded insurance capabilities.
Ensure digital solutions meet security, data privacy, accessibility (ADA/WCAG), and regulatory compliance standards.
Define and track KPIs to drive continuous improvement in performance, reliability, and customer satisfaction.