VP, Digital Technology (Consumer)

Chubb•Jersey City, NJ

2d•$200,000 - $230,000

About The Position

As VP, Digital Technology on Chubb’s Digital Consumer team within Personal Lines, you will shape the technology strategy for digital experiences serving affluent and high-net-worth customers. You will lead a global team of 50+ technology professionals and establish the operating model, culture, and accountability needed to deliver at scale. The role also owns a multi-million-dollar budget and partners with business, product, and finance leaders to align technology investments with customer needs, enterprise standards, and Personal Lines growth goals. You will lead delivery of seamless web, mobile, and embedded insurance experiences, overseeing engineering across web, mobile, backend, and cloud platforms. You will champion AI to improve the software development lifecycle and customer-facing interfaces, support partner integrations, and ensure digital solutions meet standards for security, privacy, accessibility, and regulatory compliance. The role defines and tracks KPIs to improve performance, reliability, and customer satisfaction.

Requirements

10–15 years of progressive technology leadership experience.
At least 5 years in a VP-level or equivalent role leading large, globally distributed engineering teams in a consumer-facing digital environment.
Proven track record developing and scaling digital and ecommerce solutions across web, mobile, backend, and cloud platforms.
Hands-on engineering experience and deep technical credibility across modern technology stacks.
Demonstrated experience managing multi-million-dollar capital and operating budgets, with strong financial acumen and the ability to connect technology investments to business outcomes.
Experience leveraging AI to optimize software development lifecycle processes and build or enhance AI-powered customer-facing products and interfaces.
Strong experience managing vendor, systems integrator, and platform relationships across content, commerce, and marketing technologies, such as Adobe and Salesforce.
Experience supporting partner and API-based integrations, including embedded product or insurance capabilities.
Customer-focused leadership and ability to collaborate with product, marketing, UX, design, and senior business and technology stakeholders to translate strategy into execution.
Bachelor’s or master’s degree in Computer Science or a related field required.

Nice To Haves

Industry experience in insurance is preferred.
Consumer digital experience in retail, CPG, or hospitality is encouraged as an equivalent background.

Responsibilities

Define and drive a multi-year digital technology strategy for consumer-facing solutions, aligning roadmap investments with business priorities and large-revenue growth targets across PRS.
Lead, develop, and scale a globally distributed team of 50+ engineers, architects, and technology professionals, fostering accountability, innovation, and customer focus.
Own and manage a multi-million-dollar capital and operating budget, including financial governance, resource allocation, and delivery of measurable business value.
Partner with digital product, marketing, UX, design, and senior business and technology leaders to align technology capabilities with customer experience goals and multi-year business planning.
Oversee Agile engineering delivery across web, mobile, backend, and cloud platforms, including Adobe, Salesforce, and internal insurance systems; manage vendor, systems integrator, and platform relationships across content, commerce, and marketing technologies.
Champion AI use to optimize the software development lifecycle and power customer-facing interfaces; support partner integrations for embedded insurance capabilities.
Ensure digital solutions meet security, data privacy, accessibility (ADA/WCAG), and regulatory compliance standards.
Define and track KPIs that drive continuous improvement in performance, reliability, and customer satisfaction.