VP, Customer Retention
About The Position
Turn/River Capital is seeking a VP, Customer Retention to join their Operations team. This role will focus on two primary areas: contributing to and owning the Turn/River sales playbook, which guides portfolio companies on accelerating renewal sales in a SaaS/B2B environment, and partnering with sales leaders at a subset of portfolio companies to help them exceed their renewal sales targets. The VP will achieve this by structuring improvements focused on key growth levers: Volume (expansion and price increases on renewals), Conversion (Gross Retention %), and Price (Net Retention % and Contract Terms).
Requirements
- 10+ years of experience building and leading sales teams in the B2B software / SaaS space
- Experience scaling sales teams to 50+ sellers
- Previous experience in a highly quantitative role, including but not limited to RevOps, PE/VC, consulting, sales strategy, banking, or engineering
- Experience across all end-customer segments (SMB, Mid-Market, Enterprise) and sales cycles (High Velocity and Enterprise)
- Deep understanding of the critical elements to grow a sales organization as a company scales such as hiring, team composition, and org structure/design
- Proven ability to create predictability in the renewal sales funnel through implementing process best practices
- Experience leading teams that have sold through various pipeline sources: Inbound, Outbound (BDR-sourced, AE-sourced), Channel
- Highly analytical. You take a data-driven approach to sales optimization.
- Strong project management, organizational skills, and process management
Nice To Haves
- Deep knowledge of AI applications for software sales
Responsibilities
- Support analysis of companies during the due diligence process, developing a deep understanding of the existing sales organization’s process, efficiency, and team performance
- Partner with the sales leaders at Turn/River portfolio companies to drive revenue growth; provide guidance and support implementation of best practices
- Continuously test and contribute to Turn/River’s renewal sales best practices, and share internally for application across the Turn/River portfolio
- Foster a sales culture focused on repeatable and predictable processes
- Work closely with Marketing, New and Expansion Sales, and Customer Success functional counterparts at Turn/River to ensure a cohesive revenue generation strategy and execution
Benefits
- An opportunity to make an impact across multiple high-growth tech firms
- Competitive salary and discretionary bonus
- Medical, dental, and vision insurance covered 100% for employee & dependents
- Flexible vacation policy
- 401K matching
- Paid parental leave
- Commuter benefits
- Health and Wellness benefits
- Household Services benefits
- Home Office benefits
- Annual Home Office Equipment Reimbursement
- Donation matching
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
